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Job SummaryThe Supervisor is responsible for the day-to-day supervision/management of the onsite SOW related to customer requirements. The Supervisor supports and leads a team of VWR on-site personnel acting as a single point of contact for the customer. The Supervisor manages one site or multiple sites/customers in a geographic region with up to 25 Associates; may also be responsible to supervise GxP and scientific services. Most of the supervisors time (~80%) is spent coordinating/assigning work, supervising personnel and ensuring customer requirements are met. . The supervisor typically will report to a manager.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
? Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
? Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
? Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
? Provides training and development as well as back-up to associates to perform required tasks.
? Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
? Creates and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
? Acts as a liaison between customer, VWR services and VWR sales.
? Ensures GxP Compliance and Good Documentation Practices.
? Brings Value to the customer from personal development in the industry.
? Perform other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
? High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
? 4-5 years applicable experience in customer services/purchasing/or account management
? Previous experience managing associates is required
? Forklift Certification a plus
? Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
? GMP and GLP training a plus
? CPR training and OSHA Right to Know preferred
? Inside sales experience and cross referencing skills a plus
? Potential to manage Scientific Services
? Valid Driver?s License and transportation
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
? Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
? Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
? Excellent customer service skills; display a professional can do attitude
? Basic purchasing and inventory knowledge
? High regard for safety, quality and adherence to protocols, policies and procedures
? Must be flexible, adaptable, and multi-task oriented
? Ability to self-manage and self-motivate; forward thinking
? Strong verbal and written communication skills skills to interact with both customers and various departments within VWR
? Proficient in trouble shooting
? Understanding of, and ability to administer VWR?s policies consistently
? Ability to make sound business decisions with limited consultation with manager
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@vwr.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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