Client Service Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

Essential Functions:

Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
Responsible for insuring all requirements of the office are in full compliance.
Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
Oversees all phases of the selection process, including posting, screening, interviewing, negotiating initial offers and orienting the new employee. Designs and delivers effective new employee orientations as needed to improve employee initial engagement with the Company.
Performs compensation and benefit administrative activities.
Assists with performance management process.
Conduct home visits.
Supervises collection and distribution of mail.
Assists with administrative and clerical tasks as directed.
Verifies client insurance.
Responsible for orders being filled by qualified personnel in a timely manner.
Responsible for taking action when issues and problems are identified under the supervision of owner.
Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction under the supervision of owner.
Oversees and ensures Care Professional education.
Completes other assignments as requested and assigned.
May have access to personal health information ( PHI ) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:

Bachelor Degree or equivalent work experience.
One (1) year of supervisory experience that includes staff supervision, recruiting and hiring.
Leadership experience with groups or teams.
Knowledge of seniors and documented experience in working with them.
Previous experience in working with senior population.

Associated topics: help, help desk, information technology analyst, pc, support analyst, technical support, technical support specialist, technician iii, technician iv, technology

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