• AccuQuest
  • $37,040.00 -57,290.00/year*
  • Barrington, IL
  • Customer Service/Call Center
  • Full-Time
  • 400 Caesar Dr

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CALL CENTER AGENT


AccuQuest is currently recruiting Inbound and Outbound Call Center Agents to join our team at our corporate office in Hoffman Estates, IL. As a leader in the hearing health industry, we strive to maintain our high quality levels and superior customer service by hiring qualified individuals who share our philosophy and exhibit the same positive attitude with coworkers and patients alike.


AccuQuest is a nation-wide hearing health provider with 155 hearing clinics across the country. We pride ourselves on being at the leading edge of the audiology field because accurate hearing can profoundly impact quality of life. Our goal is to be the premier hearing health care provider in the country. That means providing not only the most technically accurate hearing evaluations, care recommendations, and hearing aid fittings, but the most satisfying patient-care experience as well.


Our employees are our most important asset. As an Equal Opportunity Employer, we proudly offer opportunities for advancement as well as a comprehensive benefit package, which includes health coverage, paid holidays and time off, 401k, and more.


This position is a Sales position you are not directly selling a product but you are selling the appointment. You must be willing and able to meet or exceed taking 100+ inbound calls per day, converting the calls to an appointment at a rate of 80% conversion, and scheduling the appointments effectively. For outbound calls, you must be willing and able to meet or exceed outbound call goals and effectively convert calls to appointments as well as curate call lists.


Job Description and Requirements

  • Evaluate urgency of our patients' needs and prioritize the scheduling of patient appointments
  • Ability and willingness to handle 100+ inbound or outbound calls per day
  • Strong work ethic, a drive to succeed, and interest in career growth
  • Outstanding ability to relate well over the phone, establish trust and confidence with patients as well as communicate with a clear and engaging voice
  • Strong listening skills that will encourage patients to be honest and open about hearing loss and communication concerns
  • Patience and flexibility while working in a fast paced work environment
  • Responds appropriately to customer objections and questions;
  • Delivers accurate description of product and/or service to customers;
  • Maintains a high level of service with customers and meets performance targets;
  • Develops and maintains productive working relationship with team members;
  • Effectively schedules patients based upon priority to specific guidelines


Education and/or Experience


High school diploma or equivalent required, some post high school education desirable
1 year of customer service, administrative and/or sales experience

Training experience strongly preferred

Call Center experience desirable

Skills and Abilities

Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email)
Basic use of standard office equipment (i.e., telephone, computer)
Strong interpersonal and customer service skills
Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills
Application of good judgment and decision making
Ability to work efficiently both independently and as part of a team
Ability to prioritize work to meet deadlines and productivity goals
Ability to work under pressure and cope with stress effectively


If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of professionals supporting the hearing industry, please submit your resume for consideration.


Associated topics: call center, customer service associate, customer service representative, phone, representante de servicio al cliente, service, service agent, service specialist, technical support, telephone service representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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