Customer Success Junior Project Manager

Addressable.app in San Dimas, CA

  • Type: Full Time
position filled

ABOUT ADDRESSABLE:


Addressable is a fast growing startup with venture backing that uses robot technology to produce highly effective, handwritten direct mail campaigns. With offices in San Dimas, CA and San Francisco, we have helped our clients generate over 225 Million worth of new business leads in the past year. We primarily work with real estate agents, though the role will also involve exposure to other business verticals such as SaaS and B2B sales.



ABOUT THE ROLE:


As Customer Success Project Manager, you will work with the customer success and production teams to help gather and manage all items related to running direct mail and digital marketing campaigns. You will work directly with clients to establish timelines and inputs and manage projects through to QA and results review. You will be an integral part of a fast growing team bringing an innovative product to market.


WHAT YOU'LL BE DOING:

  • Assisting with onboarding new clients and gathering inputs for direct mail campaigns.
  • Following up with clients on progress of all deliverables and projects, and making sure deadlines are met
  • Responsible for trafficking campaign elements to other departments and getting client approval. Will involve basic layouts in Illustrator and Indesign as well as light data file work. Training will be provided.
  • Coordinate all jobs in process to ensure letter shop production is uninterrupted.
  • Working with production to QA mailers.
  • Developing systems and processes to help accelerate the time from purchase to product delivery and increase timeline visibility across the company.
  • Gather mailer results and prep for renewal meetings.
  • Job performance and bonus compensation to be based keeping jobs on track with schedule and accurate, as well as customer renewal.

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

  • You care deeply about people and helping others to achieve their goals
  • Have 1-2 years experience in project management, customer support, or customer success in the advertising agency, real estate or SaaS context.
  • Are extremely organized and detail oriented. You will like this job if you like helping origanize teams to create events or solve problems.
  • Build and follow processes and procedures that can scale as we grow. Your leadership in defining best practices and processes will be essential to scaling effectively

COMPENSATION/PERKS

  • Competitive salary with monthly commission
  • Stock options
  • Flexible PTO
  • Pet friendly environment

Addressable is committed to creating a diverse environment and is an equal opportunity employer. Addressable does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.


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