Great sense of humor
Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. Our company. Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.. The challenge. Our goal is to be the best in the world at payments and billing. As the Head of Global Payments and Billing Optimization, you will be responsible for setting up and driving this critical function for Adobe, which now processes millions of subscription transactions per month. This is a global role that spans multiple customer segments, businesses and products, including Photoshop, Illustrator and Acrobat.. As we build out this practice, we are looking for an expert who can define the future state vision and operating model for payments and billing optimization and build a team to make it happen. You know how to do this because you have led payments and billing optimization efforts at a major tech company. You know how to build things and also how to optimize and grow them. You are a clear communicator who is comfortable presenting to executive leadership teams.. You have exceptional analytical skills and have extensive experience leading analyst and data science teams to identify opportunities through BIN level analysis. You know what questions to ask and how to set up frameworks for analysts so analysts can identify opportunities. You are able to prioritize opportunities based on impact and level of effort.. Most importantly, you are a great leader. You will be building and leading a team across a complex, global organization. You have extensive experience working with product, engineering and growth teams to drive results. You are able to leverage your existing relationships and negotiating skills to drive Adobe's agenda with processors.. This is a new muscle for Adobe, so you'll have to be comfortable with change and finding creative ways to make things work along the way.. What you'll do. Develop a data-driven process to prioritize, drive and track billing optimization initiatives across Adobe's Digital Media business and own the optimization of a multi-billion-dollar renewals book of business. Present compelling business case and provide regular updates on progress to CEO and executive team. Define the operating model required for Adobe to best-in-industry and build a team of leaders that can drive change across a highly-matrixed organization. Partner with data science and analytics teams to define and build a data model that will generate the insights required to prioritize initiatives and drive growth programs. Lead a team of experts across product, marketing, growth, customer support, data science and analytics functions to drive initiatives that lead to ARR growth. Prioritize initiatives, ensuring the team is focused on the activities that will generate the highest value to Adobe. Drive Adobe's agenda with processors based on insights and opportunities from analysis. Break down barriers through exceptional relationship-building to ensure that progress is being made and objectives are met. Partner with global teams to ensure billing initiatives are prioritized globally based on impact. Work with product teams to develop requirements for new product initiatives based on a deep understanding of billing opportunities and their potential impact. Put plans in place to ensure quarterly targets are met based on analysis of the key metrics that drive engagement and retention. What you need to succeed. BS/BA with 10+ years software, high tech or ecommerce experience leading billing initiatives. Proven success at developing a strategy and building or launching a billing function at a large, global scale. Startup experience is a plus. Excellent communication skills with experience presenting to executive leadership. Experience driving testing and optimization and growth in order to optimize the customer experience and deliver results. Demonstrated excellence in conceptual thinking and analytical problem-solving. Ability to rapidly assess a problem, define options, evaluate and execute to address critical business issues. The desire and ability to take a stand and advocate a course of action, presenting supporting facts and data to back up your position. Extraordinary communication skills, both verbal and written, at all levels. A solid sense of self, balanced with the drive to put team first. Global cultural awareness and experience with global teams. Get to know the team. Adobe's Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.. Adobe's creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices.. Take a peek into Adobe life in this video.. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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