Door Staff members are responsible for all day of show needs as they relate to the set-up and operation of the entry and exit of patrons. The incumbents monitor lines outside of the venue, scan tickets, check for proper identification and ensure the overall safety of patrons.
Essential Functions: Set up and break down of event and front door equipment including barriers and metal detectors. Organize and monitor ingress and egress of patrons. Attend to patron needs and answer questions regarding venue and show information. Tend to VIP and Artist needs and requests. This may include escorting VIPs or Artists to designated areas of the venue. Scan tickets and check for proper identification to issue wristbands for alcohol consumption or restrict entrance for shows with age limits. Ensure patrons experience a safe venue environment; which may include escorting patrons off premises as deemed necessary by a supervisor. Attend mandatory meetings and trainings as assigned by supervisor.
Required Qualifications: A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 2-3 years of related work experience A proven ability to stay calm in high pressure situations and effectively diffuse contentious situations Previous ID checking experience Impeccable customer service and communication skills Must be able to relate in a diplomatic and friendly way to an array of people Previous experience working in a fast pace environment, venue or live event
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.