A Billing Premium Consultant will deliver consultative and professional services to our clients by preparing and delivering an accurate invoice, collecting and posting payments timely, reconciling payments, reporting and resolving discrepancies. A Billing Premium Consultant would also be responsible for providing timely responses on financial reports on a monthly basis.
Fundamental Components included but are not limited to:
Provide clients with an accurate invoice and ensure that payments are posted accurately across various benefits and account structure. Reconcile the client payment. Monitor, research and resolve collection of outstanding premium and overdue accounts in accordance with the established process. Ensure all manual adjustments, refunds and write-offs are appropriately submitted, adhering to policy guidelines. Consult with internal/external clients to identify accurate account structure, billing format and payment method to meet client expectations. Collaborates with other functions to resolve discrepancies. Reviews account receivable and administrative reports to monitor account balances and reconciliation statuses. Effectively communicates, follows up and understands how and when to escalate issues
Qualifications Requirements and Preferences:
Financial/Accounting experience a plus. Must be able to work independently as well as in a team environment. Able to multi-task and problem solve. Good listener with the ability and confidence to interact effectively with both internal and external clients. Attention to detail, excellent verbal and written communication as well as analytical skills preferred. Proficiency in Microsoft excel ex: V-Lookup & Pivot tables. Financial Experience a plus.
Customer Service - Customer Service - Plan Sponsor - Account Receivable, Customer Service - Customer Service - Plan Sponsor - Billing premium & reconciliation
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel
General Business - Applying Reasoned Judgment, General Business - Communicating for Impact, General Business - Maximizing Work Practices
Service - Case Administration, Service - Creating a Differentiated Service Experience, Service - Providing Solutions to Constituent Needs
Additional Job Information:
Ability to analyze financial information and reports. Ability to prioritize tasks/work effectively. Strong verbal and written communication skills. Well organized. Math and accounting skills. Problem solving skills. Attention to detail and accuracy. This is an exciting opportunity to join the Aetna International billing team as we continue to grow and look for better ways to do things. We are looking for an energetic and enthusiastic individual to fill this position.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Customer Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.