• Amazon
  • North Reading , MA
  • Electronics/Semiconductors
  • Full-Time
  • 55 Oakdale Rd

Amazon Robotics designs, manufactures and implements cutting edge technologies within fulfillment centers at the heart of Amazons core business. We are seeking exceptional and self-motivated individuals to support rollouts of new Amazon Robotics technologies, ensuring that teams have the data they need to successfully deploy technologies to fulfillment centers worldwide.

In this role, you will develop a deep understanding of the AR system, use a multitude of data sources, create meaningful data visualizations, and deep dive to find actionable insights around issues and opportunities. Successful candidates will possess a blend of strong technical aptitude, a love of problem solving and investigation, excellent customer management skills, and a passion for cutting edge data visualization and reporting tools.

Job Responsibilities
Design, develop, and maintain Tableau dashboards and ad-hoc analysis to support cross-functional customers and drive impactful data storytelling
Seek out data sources and understand how different data streams and metrics impact the AR system
Create and execute SQL scripts to connect to and manipulate a variation of data sources to support dashboards and deep dive analysis
Report daily KPIs to product rollout teams during new technology deployments
Present dashboards and analytics findings to stakeholders to support data-driven decision making
Manage, prioritize, and respond to requests within defined SLAs
May become a subject matter expert in one or more AR technologies

Bachelors degree in Engineering, Computer Science or related technical field and 2+ years experience delivering direct customer support or Masters degree in Engineering, Computer Science or related technical field
Technical problem-solving and analytical skills
Proven ability to troubleshoot and identify root cause
Proven ability to manage time allocated to specific customer requests
Excellent written and oral communications skills with the ability to communicate findings effectively with both technical and non-technical stakeholders
Knowledge and/or working experience with Relational Database Management Systems (Redshift, MySQL, Oracle)
Knowledge and/or working experience with Tableau
Ability to work a scheduled shift (may include weekends and/or evenings)

Knowledge and/or working experience with networking and other IT infrastructure
Knowledge and/or working experience with AWS data services (Athena, Glue, EMR)

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Associated topics: analog, architecture, asic, engg, engineer i, engineer ii, engineer iii, engineer iv, ic, schema

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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