us | Technical Account Manager in Boston, MA

Technical Account Manager

  • ANSYS
  • 59 Tremont St
  • Boston, MA 02212
  • Full-Time



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SUMMARY
The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS' footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

RESPONSIBILITIES
Establish a long term and sustainable relationship with the assigned accounts, in the Aerospace OEM market segment, by aligning ANSYS' solutions with the client's key business initiatives; the TAM is viewed by the customer as their Single Point of contact for all technical activities
Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity.
Work with the EAM to leverage proper technical resources to assist in the effort to expand the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
Ensure a close connection between the team and ANSYS Development for effective response to all defects and enhancement requests

MINIMUM QUALIFICATIONS
Bachelor's degree in engineering or other technical discipline
A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
Strong verbal and written communication skills
Strong organizational and time management skills
Strong leadership and mentoring skills
Demonstrated ability and experience in customer-facing engagements
Detail oriented , self motivated with strong sense of personal ownership and a team attitude
Demonstrated experience in applying simulation (FEA/CFD) techniques in engineering design process at various stages of product development

PREFERRED QUALIFICATIONS
MS or PhD degree preferred
A minimum of 8 years of experience in an engineering environment is preferred
Must have passion and drive for personal technical excellence and high performance
Must have customer service aptitude and maintain customer focus
Experience in Aerospace & Gas Turbine industry is preferred
Domestic travel up to 40%

CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs - guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
Customer focus
Results and Accountability
Innovation
Transparency and Integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and Teamwork

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.