According to established policies and procedures performs various clinical laboratory tests in one or more sections of Laboratory Medicine to obtain data for use in diagnosis and treatment of disease. Analyzes and interprets test results and ensures accuracy of results. Repeats testing as necessary, especially those which are abnormal or atypical, and notifies appropriate personnel of such results
I CLINICAL PROCESS & PRACTICE SKILLS
Fully competent in primary role on unit; performs patient and family assessment and problem identification, plans care accordingly, implements and evaluates plan of care so that problems are resolved.
Adheres reliably to all accepted patient safety standards.
Identifies and promotes new learning around changing patient safety standards of practice.
Serves in advocacy role; encouraging active involvement of patient and family in their care.
Prioritizes patient?s situations and takes appropriate action in an efficient, effective manner.
Makes value-added resource decision for patient care with respect to supplies, equipment and acuity of care.
II PATIENT TEACHING
Keeps patients informed regarding what to expect pre/during/post procedure
Provides individualized patient and family education consistent with patient?s learning style, readiness to learn and self care needs
Evaluated the effectiveness of patient learning
III COMPLIANCE WITH RULES, REGULATIONS AND POLICIES
Records pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy.
Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.
Follows Hospital compliance plan and policies, including the Code of Conduct.
Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)
IV PROFESSIONAL DEVELOPMENT & INTEGRATION
Demonstrates responsibility and accountability for own professional decision making.
Develops professional goals and diversity of responsibilities within practice; consistent with hospital mission and goals
Demonstrates role awareness and seeks individualized/department specific continuing education that improves patient care or professional practice.
Able to express values around patient/family centered care and assists others to achieve shared understanding.
Active participant in quality improvement processes.
Participates and contributes to unit meetings and activities.
Identifies need to seek out additional information when needed and apply relevant findings to practice
V SERVICE EXCELLENCE & CUSTOMER SERVICE
Demonstrates purposeful service excellence through exceeding patient and co-worker expectations.
Represents the department and hospital as a dedicated, courteous and responsive employee.
VI UNIT SPECIFIC DUTIES & RESPONSIBILITIES
Exercises the most desirable customer service demeanor and professionalism in all communications, duties and attire while interfacing with patients, physicians, staff, business-related contacts and visitors. Is thoroughly versed in Hospital and applicable HIPPA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Acknowledge and greets customers in a courteous manner with-in 15 seconds of presentation. Responds in a courteous manner to all in-person contacts, greets all patients, staff, and general public as they enter and leave the hospital. Ensures customers are informed of procedures, anticipates customer needs, communicates if delays occur and provides updated information. Work with customers to satisfy or address their needs while waiting procedures. Seek to provide assistance with special problems or complaints.
Answers all incoming external and internal calls by clearly stating the facility and employee name, screens calls, refers them to the appropriate department or person, and paging if necessary.
Delivers, documents, and oversees patient care in accordance with AVH policy, procedures, protocol, and CAP, AABB, FDA or CMS standard interpretative. Demonstrates ability to prioritize all aspects of patient safety and the national Safety Goal requirements. (Hand washing, 2 identifiers/ armbands, and reporting of critical values) Participates in overall department and facility quality improvement plan as requested.
General intra-laboratory and inter-laboratory communication effective and efficient.
Perform laboratory procedures as assigned; (Blood Bank, Microbiology ,Chemistry, Special Chemistry, Hematology, Serology, Coagulation, Urinalysis), for specimen handling and processing, sending out reference labs and protocols, documented training and certified in packaging and shipping of infectious material following state, federal and local regulations, test analysis, reporting, maintaining records of patients test results, assisting pathologist for frozen sections, phlebotomy proficient, prioritize workload.
Proficient in documentation of quality control and follows established procedures for ?out-of-range control values, labeling reagents and controls, adding reagents or indicators, or prepares specimens for introduction into proper instrument, records and reviews test results for accuracy and prepared reports of same, documentation of troubleshooting and initiate service calls for lab instrumentation
Participates in overall department and facility quality improvement plan as requested. Quality management of pre-analytic, analytic, post-analytic processes, and proficiency testing as assigned. Implements correct charges procedures and monitors daily for accurate charging in the department. Participates to prioritize any charge master changes, corrections, updates, or additions
Demonstrates the ability to assess and interact with customers and families using theories of human growth and development, family systems and cultural background.
Matches interactions and activities according to developmental level and emotional state.
Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients? expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient?s safety above all else.
Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas
Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders
Accountability: takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers
Integrity: is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values
KNOWLEDGE, SKILLS & ABILITIES
? Bachelor of Science Degree in Medical Technology preferred. Associate?s Degree required, with courses in biology, chemistry and mathematics; plus successful completion of a supervised one year clinical internship. Must have a CLS/MLS (ASCP) or equivalent registration.
? Analytical skills necessary to interpret and analyze test results and determine appropriate course of action for abnormal or atypical results
? BLS Awareness training
KNOWLEDGE AND SKILL REQUIREMENTS
? Ability to concentrate and show attention to detail
? Relatively high degree of analytical abilities
? Strong interpersonal skills required
? Ability to work independently
? Ability to read and communicate effectively in English
? Normal patient care environment with little exposure to excessive noise, dust and temperature
? May be exposed to communicable diseases through normal or careless performance of responsibilities
? May be exposed to mechanical dangers associated with mechanical devices
? May be exposed to stressful situations