Customer Success Manager

Bamboo Rose in Boston, MA

  • Type: Full Time
position filled
Bamboo Rose is the leading multi-enterprise product and supply chain platform. We connect the retail community to help bring great products to market faster, more efficiently, and at higher margins.

Bamboo Rose simplifies the product creation and delivery process by combining a digital
Marketplace with PLM, Sourcing, PO Management, GTM, and Financing solutions.

Bamboo Rose is headquartered in Gloucester, Mass., with offices in Belfast, Boston, London, Bangalore, Hong Kong, and Sydney. More information can be found on the Web at
Role Location: Boston, MA

Bamboo Rose is looking for a Customer Success Manager to foster the enablement, adoption, and retention of the Marketplace platform with our retail customers. This is the perfect role for someone in industry working in Buying, Sourcing, or Merchanidising looking to make a change. This person should bring significant knowledge of the retaiI industry to this role. You will manage customer Marketplace engagement with retailers and their suppliers throughout the customer lifecycle, from consideration and adoption of our solutions to continuing usage of our services. You'll play a key role in creating programs designed to attract and drive retail customers to adopt the Marketplace platform. You will also build, maintain, and grow long-lasting Marketplace customer loyalty and retention.

Primary Job Responsibilities
Foster adoption, enablement and retention for assigned retailer and suppliers on the Marketplace
Research, examine, and apply industry best practices for maintaining customer engagement and adoption
Partner with Account Executive and support Account plans, including definition and support of sales activities
Innovate with new ideas to help grow and improve our relationship with current customers
Apply solid project management skills to coordinate multiple tasks at once
Ability to interface with customers at all levels of the organization to make recommendations which foster adoption and engagement
Anticipate problems and recommend innovative solutions
Proactively manage expectations with colleagues, users, clients and partners
Maintain strategic relationships with client management teams to provide guidance on Industry trends, and to guide them on Retail Industry's best practices
Act as a Leader, Coach, and Mentor

Required Qualifications:
Minimum of a Bachelor Degree, Masters or MBA preferred
1+ years Customer Success or other software adoption experience
Experience with Marketplace, Platform, or Network
Experience rolling out adoption and enablement programs in a SaaS environment
Retail / consumer products experience (business or information technology)
Excellent written and verbal communication, presentation and facilitation skills
Project and Program management expertise

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