• Bank of America
  • Jersey City , NJ
  • Miscellaneous
  • Full-Time
  • 10 Bayside Terrace

Responsibilities:

  • All IVR integration with Bank of America back-ends
  • All call routing, call reporting, and CTI integration
  • Mastery of network protocols, namely as they relate to multi-media
  • Requirements Gathering and Analysis, Design, Develop, Enhance, Debug, Support, Maintain and test software applications
  • Responsible for Java coding and application deployment
  • Lead initiative projects from start-to-finish, including managing vendors and programming.
  • Create test scripts
  • Run implementation and UAT on release dates
  • Create production support handover documentation and training
  • Building Strategy and roadmap for multi-channel (Voice & Chat) solutions
  • Requirements:

  • The resource that we need should be multi-skilled in at least a few technologies and have the acumen to adapt & learn quickly
  • Experience in Object Oriented programming and network topology
  • Experience with Voice User Interface design, VXML and CCXML programming, Java/JSP programming, TAPI design, SIP integration
  • Experience in Genesys Testing and Troubleshooting Tools
  • Genesys Workspace and Genesys/Siebel CRM Desktop application integration
  • Experience in Product/Client/Vendor & Project Management
  • Experience in Genesys 8.1/8.5 Framework, GVP/Composer, IRD/Routing, Reporting and Virtual Hold Technology; and
  • Experience in Verizon Toll Free Network management and tools.
  • Experience in Cyara automation testing tool for VRU (Voice Response Unit)
  • Experience in Live Chat applications in Genesys 8.5 platform
  • Mandatory skills:

  • Minimum Required Skills: Genesys 8.1/8.5
  • Good experience in trouble shooting Voice applications
  • Experience: 8-10 years


  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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