- Beacon Hill Staffing Group, LLC
Customer Service/Call Center
10 Bayside Terrace
SSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities, among others, include the following: Provides technical support to staff and documenting all requests through an incident tracking system Effectively manages internal client communications and expectations and solves their ultimate need Troubleshoots and resolves issues with software, hardware, remote access, and mobile devices Provides account administration such as account unlocks and password resets Images and deploys workstation hardware (desktops and laptops) Maintains and documents hardware through an asset tracking platform Performs audits on domain and software platforms Documents and tests the building of computer images Sets-up and supports video conferencing events Researches problems for root causes, collaborates and communicates effectively with the IT team Follows, updates and creates IT related procedures and process documentation
SKILLS, KNOWLEDGE & ABILITIES: Hardware configuration experience within a corporate network environment Mobile phone deployment experience, iPhone and iPad Windows 7, 10, Server 2008 and 2012 operating system proficiency Active Directory experience Microsoft Office suite training assistance, troubleshooting and support Networking basic principles and networking hardware Respond to off-hour emergency support as needed Must be service-oriented, communicating professionally, patiently and helpfully, in person, over the phone, through instant messaging and in writing Demonstrates sound troubleshooting skills and has the desire to follow a problem through to resolution Follows written, documented procedures with a high degree of consistency and accuracy
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Associated topics: assistance, front desk, patient, service, support, support specialist, technical, technician i, technician iv, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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