Head of Workplace Technologies
Employment Type: Full-Time
Industry: Financial Services - Banking/Investment/Finance
Reporting to the Chief Technology Officer, the Head of Workplace Technologies will have two key responsibilities: Develop the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows). Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff. Working as a product manager, the candidate will: Ensure that the employees’ workplace digital experience is modern and delightful Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions Focus on the end-to-end user experience (vis-à-vis “user productivity tools”), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component Build strong working relationships and influence across executive leadership Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis and Planning to establish a methodology for provisioning, deployment, training and communication Identify industry trends and best practices that should be brought into the workplace Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication Develop, monitor, and improve metrics Be located in both Woodbridge, NJ, and New York City, spending considerable time in both offices. The Workplace Technologies group has staff in both locations. Working as an operational leader, the candidate will Oversee the help desk and desktop support teams, whose responsibilities include: Help desk ticket management, escalation, resolution User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements Desktop PC builds, deployments, troubleshooting Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals PC software management and installation (e.g., Microsoft, Adobe) Audio/video conference support and testing coordination Administration of desktop security tools Continually improve procedures, innovate new service offerings and nurture our white-glove support culture Qualifications Bachelor’s degree Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions Results-oriented and business-savvy professional with a strong end-user technology background Strong process orientation, project management experience, problem solving ability and strategic mindset Ability to generate excitement about workplace technologies Knack for technology with a passion for user experience, and innate desire to improve the workplace Analytical, detail- and service-oriented
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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