Network and Voice Engineer

Employment Type

: Full-Time


: Miscellaneous

Network and Voice Engineer Office: Woodbridge State: NJDescriptionThe ideal candidate for this position will possess senior level skills related to phone-communications-collaboration technologies.  This candidate should be able to work autonomously, plan projects to accomplish team initiatives, and provide support to address any and all production issues that arise. Flexibility in work hours is necessary from this candidate as to ensure interruptions in production service hours (hours of operation) are avoided whenever possible. This person should have a positive attitude and be a team player; a can-do attitude is a must.  Formal communications and soft skills (for direct interaction with end-users) are both critically important.Phone-related experience should include hosted and on-prem administration. Understanding of day-to-day IMAC (installation, moves, additions, changes) administrative tasks with Fuze consoles (both Portal and Hub) is key. There is a minimal amount of administration required for Avaya as well; knowledge of this platform is a plus.  Familiarity with managing support calls with vendors is vital as it will be a large part of the job. Ability to summarize and prioritize critical support calls for “hotlist” sessions with Fuze is also a valuable skill for this position.  Must be able to handle high-stress situations from time-to-time to address the occasional outage or crisis.  Exposure and experience with conference room technology including Zoom, Microsoft Teams and WebEx is also a nice-to-have for this candidate.Ideal Technical Skills:Fuze AdministrationUnderstanding of Fuze Application/Soft Phone (iOS/Android/PC/Mac)Fuze/Salesforce API interaction understanding including CTIAvaya administration a plusAsterisk knowledge a plusPolycom VVX*, IP 6000/7000/8*** Conference  and Yealink T48S familiarityATAsNetwork troubleshootingNetwork patching a plusCisco IOS commands (powering off phones via switch port POE commands)Online collaboration suites Zoom/Teams/WebExKnowledge of USB devices (cameras/mics/HDMI capture/Speakerphones)Inventory management/hardware provisioning (phones/meeting technology)Responsibilities:Supporting phones (IMACs, repair, troubleshooting open issues)Documentation (procedures, how-tos, videos for both team members and users)Inventory regimented and routinized tasks to be documented and given to our IT partners (Randstad) who handle these very clearly articulated and documented tasks.Automating ProceduresTesting and assisting in the direction and development of emerging technologiesManaging long-term projectsWorking with vendors to implement purchased solutionsEducating team members to assist in supporting tasksAct as backup to Meeting Technology Support person.Qualifications:5 years minimum experience in phone supportBachelor’s degreePrior experience in a Fuze (ThinkingPhones) client company or other VOIP companyAvaya experience is a plusCCNA in Voice is a plusTravel will be required numerous times during the year and flexibility in regular hours is critical (nights/weekends).A positive can do attitude and a commitment to producing consistent and innovative high quality solutions is a must.Aptitude to learn Meeting Room Technologies as candidate will serve as backup to that role.Privately owned and independent, Bessemer Trust is a multifamily office that has served individuals and families of substantial wealth for more than 100 years.  Through comprehensive investment management, wealth planning, and family office services, we help clients achieve peace of mind for generations.  The firm oversees more than $100 billion in assets for approximately 2,200 relationships.Previous Applicants If you have previously applied to a position on our website, enter your email address and password below to login. Back to Search ResultsNew Search

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