MIO (Merchandise Information Office) Clerical: Bloomingdales, New York, NY

  • Bloomingdales
  • $69,020.00 - 105,470.00 / Year *
  • 21 Warren St, New York, NY 10007
  • Full-Time

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Have a sense for fashion? Have an eye for trends and products? Put it to work by identifying and sourcing products perfect for each store. Create collections that our customers crave.

Job Overview:

The Merchandise Information Office (MIO) supports the merchant organization through the troubleshooting of systems. The MIO Clerical supports the needs of the department. The ideal candidate must be proficient with Excel. He/she must also possess a strong sense of urgency, know how to prioritize, and have the ability to multi-task in a fast paced environment. This position involves a great deal of troubleshooting and requires exceptional attention to detail and accuracy.

Essential Functions:

* Provides merchant support for internal merchant systems
* Assists merchants with troubleshooting
* Processes merchant requests while adhering to standard procedures and guidelines when reviewing style file data for accuracy
* Runs macros and generates reports
* Researches and resolves system discrepancies proactively and in a timely manner
* Partners with supervisor/Manager for resolution as needed
* Provides outstanding customer service
* Prepares meeting materials and distributes as needed
* Sorts and files documents to meet retention standards
* Assists with annual inventory reconciliation



* Bachelor's Degree
* Retail experience preferred

Communication Skills:

* Strong oral and written communication skills

Reasoning Ability:

* Highly organized individual who works well in a collaborative, fast paced environment
* Exceptional accuracy and attention to detail
* Excellent follow up skills
* Resourceful and strong problem solver
* Ability to adapt to changing work and business priorities and meet deadlines
* Demonstrates strong oral and written communication skills
* Must be an effective team player with the ability to interact with all levels of management within the department

Other Skills:

* Must be proficient in Microsoft Office , primarily Excel
* Strong customer service skills; understands customer needs and provides sound guidance on standard processes
* Basic understanding of databases a plus

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.