Customer Success Project Manager

Blue Signal Search in Nashville, TN

  • Type: Full Time
position filled
Our client is an award-winning leader in the workforce engagement space. Their contact center technology has benefitted organizations of all sizes, including several major brands. They are hiring a Project Manager to oversee projects from both a high level and from start to completion.

The Customer Success Project Manager will guide IT software adoption from implementation strategy, to providing technical expertise as well as big-picture guidance and training. They will work directly with suppliers to teach their state-of-the-art software capabilities to ensure customer success of their solutions. This role will help take advantage of a high-growth market and capitalize on strong customer demand within key market sectors.

This Role Offers:
Competitive base salary plus fantastic benefits package, including full family coverage 4 weeks PTO, flex hours, stocked kitchen, employee life insurance.
Ability to see the impact made from the work proven results and customer satisfaction.
Extremely high-growth market segment.
Management has outstanding industry knowledge, market knowledge, and technical expertise.
Opportunistic company with ambitious sales initiatives. No two days are the same and no company does it the same.
Close-knit work environment with innovators and market disruptors.

Lead key projects through all phases.
Prepare estimates and meet with management for high-level clients to review scope, plans, bid, and specifications.
Establish project objectives, timeline, budget, and performance standards. Meet regularly with client and vendors to track progress and construction efforts.
Coordinate resources and personnel.
Stay continually appraised of project status and report to stakeholders.

Skill Set:
5+ years of project management experience, with a background in IT project implementation from the supplier side.
Demonstrated history working with contact centers.
Background in successful leadership roles with the ability to look at the day to day operations of a team from an overall company impact perspective.
Ability to communicate with C-level executives, non-technical audiences, stakeholders, direct reports, and other groups both project information as well as business value propositions.Demonstrated success in this area is preferred.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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