BNP Paribas is a leading bank in Europewith an international reach. It has a presence in 72 countries, with more than202,600 employees, of which almost 155,000 in Europe. The Group has keypositions in its three main activities: Domestic Markets and InternationalFinancial Services (whose retail-banking networks and financial services arecovered by Retail Banking & Services) and Corporate & InstitutionalBanking, which serves two client franchises: corporate clients andinstitutional investors. The Group helps all its clients (individuals,community associations, entrepreneurs, SMEs, corporates and institutionalclients) to realize their projects through solutions spanning financing,investment, savings and protection insurance. In Europe, the Group has four domesticmarkets (Belgium, France, Italy and Luxembourg) and BNP Paribas PersonalFinance is the BNP Paribas is rolling out its integratedretail-banking model in Mediterranean countries, in Turkey, in Eastern Europeand a large network in the western part of the United States. In its Corporate& Institutional Banking and International Financial Services activities,BNP Paribas also enjoys top positions in Europe, a strong presence in theAmericas as well as a solid and fast-growing business in Asia-Pacific. BusinessOverview: The role is an extension of the Proximity team, which provides hands-onsupport to the end users. In this case, the objective of this position is, toliaise between the various technical teams to fix any technical issues raisedby the Senior VIP/C-level management staff. This role would also be required tofocus on providing long-term solutions for recurring issues and to conciselydocument the solution in collaboration with the SME for the teams. Responsibilities: Provide support to senior VIP and C Levelmanagement suite. Remediate technical issues for the C-levelmanagers. Ensure there is clear communication andprogress tracking of the issues. Ensure that the admin staff for senior managersare kept engaged and well informed. Liaise with internal IT tech teams to fixissues and find longer-term solutions. Adhere and comply with the bank s policies andprocedures in terms of security and compliance. Ensure issues are properly and timely escalatedif they are pending over a threshold. Collaborate with the technical teams and fostera good working relationship. Collaborate with the admin staff and build agood working relationship. Ensure concise and precise hand-overs are doneto other staff in case of leaves and absence from office. Minimum Required Qualifications 5 to 7 years experience providing technical support. Good communication (both verbal and written)skills Good analytical and problem solving skills Ability to present oneself before seniormanagers. Ability to handle multitasking and meetdeadlines Professional image and grooming Active and engaged listening. Self-confidence and interpersonal skills Excellent technical knowledge of desktop, laptop and printer hardware andsoftware Working technical knowledge of current protocols, operating systems andstandards Ability to operate tools, components and peripheral accessories Software and Hardware Troubleshooting Windows 10 and 8 experience Good working knowledge of Microsoft Office suite. Desktop and laptop imaging experience Working knowledge of AD, Exchange 2010 and remote control tools Good administration management skills Strong listening skills Encourages, enables, and effectively facilitates group collaboration Preferred Qualifications: Associated topics: administrative, administrative support, assist, associate, facilities, front desk, front office, operation, operations director, staff
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.