Boost powers white-labeled insurance programs for innovators across all industries. Our platform helps tech companies offer modern insurance products to their customers within their own frontend environments. Boosts infrastructure-as-a-service product, IaaS for short, abstracts and simplifies an old school, complicated industry and unlocks access through a cutting-edge API platform. Our customers are leading consumer and enterprise technology companies as well as game changing insurtech startups and we give them everything they need to quickly get to market with their own programs to monetize the insurance vertical. What does that mean? Thats abstracted and simplified language for boring insurance stuff like A-rated insurance paper, dedicated risk capacity to pay claims, and ongoing policy and claims administration but its all powered programmatically by our backend API-driven systems. Technically were a licensed managing general agency, were just redefining what that means. Our company is backed by an awesome group of investors including Greycroft, Norwest Venture Partners, Tusk Venture Partners, State National, and Nephila. Were having a ton of fun, growing like crazy, and looking for forward thinking guys and gals to join our team. The Job The Director of Claims will play a critical role on the Insurance team, developing claims capabilities for Boost and Boosts Insurtech Partners. The candidate will be responsible for the end-to-end implementation of the claims process for each of Boosts Insurtech Partners programs, including workflow, reporting, large loss handling, and claims authority. The Director of Claims will be responsible for managing ULAE and ALAE costs to optimize individual program loss ratios and Boosts performance. The Director of Claims will be the primary contact for Boosts third party administrators (TPAs) and serve as the internal resource for all claims related questions and issues. The candidate will implement both technical and technological capabilities that align with Boosts business strategy to power the future of insurance. Reporting directly to the Chief Insurance Officer, the Director of Claims will support the CIO in all claims related communication with Boosts reinsurance facility. The role requires a hungry, driven, self-starting, high-performing professional with deep expertise in claims management and a mind towards innovation with the ability to navigate the intersection of insurance and technology. Responsibilities Create, implement, and manage Boosts overall claims strategy and develop necessary claims capabilities from both a technical and technological standpoint Create and implement compliant First Notice of Loss (FNOL) and customer communication strategies for each of Boosts Insurtech Partners Regularly engage with Boosts reinsurance and carrier partners on all claims-related inquires, handling large loss reporting, and determine claims authority Primary contact for Boosts TPA partners Source additional TPAs that align with Boosts Insurtech Partners strategies Budget, oversee, and manage claims and TPA related expenses, including ULAE and ALAE Handle all Large Loss Reporting, including preparation of Large Loss report for reinsurers Coordinate the necessary communication for all affected parties related to claims disputes Develop and report on loss ratios and performance metrics for each Insurtech Partner on an ongoing basis Work closely with the other Insurance Team members to develop and report on key performance indicators (KPIs) and help facilitate any necessary changes to underwriting guidelines, coverages, and/or rates Work with the Legal Team to address any market conduct examination or other regulatory requirements related to claims
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