• Brilliant Infotech
  • Plainville , CT
  • Customer Service/Call Center
  • Full-Time
  • 116 E Main St

Role & Responsibilities

[Hint: -
Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.
Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.
Mandatorily specify the domain/technology areas the candidate will work on.]

Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Also must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

Required Candidate Profile
(Job Requirements/Descriptions)

[Hint: -
Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on.
What Knowledge of job, Market/Industry knowledge he must possess.
Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc.
Describe in detail what his current role should have been in his current organization.]
Profile:


Skills: Desktop/Laptop repair experience is a must. Good verbal communication; ability to solicit and convey moderately complex information and make recommendations, good problem-solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices.
  1. A+ Hardware certification or equivalent.
  2. 2 or more years total experience in supporting software and user support especially relating to Microsoft tools
  3. Experience working with helpdesk ticketing system
  4. Demonstrated time management skills of personal task list
  5. Ability to set priorities and manage competing objectives
  6. Ability to lift at least 50lbs

Certifications:
A+ (required)
Dell WPD Technician
Client Environment:
Windows 7
Technical Skills Required
(only for technical hires)
[Include languages, OS, Platform skills required]
Key skills required: (in the order of priority)
  • DELL Laptop & Desktop Hardware & Software Troubleshooting
  • Outlook 2013/16/o365
  • Windows 7 & Windows 10
  • Microsoft Office 2013/16 Suite (O365)
  • MS SCCM Basics & Imaging
  • MacOS Preferable
  • Windows Server OS & Hardware Preferable
  • Basic Networking knowledge
  • Knowledge on Printers & MFDs
  • Knowledge on MS Active Directory users & Computers
Specific Domain/Technical/Functional skills

Could be one of the following
  • Wireless, Datacom, Optical Networks, Intelligent Networks, VoIP, Switching Systems
  • Telecom Service Provider Applications
  • WAP Gateway, Bluetooth Solutions, VLSI/ System Design, OS / Platform Technologies
  • B2B/ B2C/Mobile commerce/ Web Security, CRM/SCM/ ERP, Datawarehousing, Client Server/Mainframe
  • IT Infrastructure
  • Sales & Marketing, HR/Recruitment, Quality /Administration
  • Others

Associated topics: assist, assistance, help, pc, support analyst, systems administrator, technical support, technician i, technician ii, technician iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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