|Role & Responsibilities|
Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.
Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.
Mandatorily specify the domain/technology areas the candidate will work on.]
Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Also must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.
|Required Candidate Profile|
Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on.
What Knowledge of job, Market/Industry knowledge he must possess.
Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc.
Describe in detail what his current role should have been in his current organization.]
Skills: Desktop/Laptop repair experience is a must. Good verbal communication; ability to solicit and convey moderately complex information and make recommendations, good problem-solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices.
Dell WPD Technician
|Technical Skills Required|
(only for technical hires)
[Include languages, OS, Platform skills required]
|Key skills required: (in the order of priority)|
|Specific Domain/Technical/Functional skills|
Could be one of the following
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