• Carousel Industries of North America
  • Flemington , NJ
  • Miscellaneous
  • Full-Time
  • 18 Brentwood Ct

Responsibilities

The Solutions Engineer (SE) ? Voice/UC Solutions position is a technical/sales role that requires deep knowledge of premise based and Hosted/Cloud based solutions that encompass: Unified Communications/Collaboration Solutions, VoIP, SIP, and Contact Center. In addition, working knowledge of switching/routing, wireless/Mobility/BYOD, virtualization & storage, power & infrastructure solutions especially as it relates to real time traffic is essential (QoS, failover mechanisms, Data network impacts etc).

The Systems Engineer (SE) ? Voice/UC Solutions is a front line technical resource, responsibilities include:

  • Work with Sales Team to uncover/identify/qualify customer needs/ objectives; Develop strategies and solutions that can be satisfied by Carousel Solutions portfolio
  • Responsibilities include technical discovery, design, solution positioning, deliverables (Solution Design/Scope of Work, Bill of Materials/Pricing, Visio Solution Diagrams), presentations (design, technology, competitive analysis, and industry). The SE is responsible for overall solution integrity
  • Develop solution documentation for hand-off to Carousel implementation teams.
  • Lead technical sessions with clients to discover requirements and develop solutions; translate complex business requirements into solutions that address the identified business issues.
  • Conduct formal and informal presentations of solutions from a both a business benefit and technical perspective.
  • Be a team player and eager to learn the solutions/ technologies from other team members through informal, formal, and self-paced training.
  • Perform on-site and remote product demonstrations / deliver product updates/roadmap presentations
  • Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications
  • Avaya expertise required and additional Cisco Collaboration expertise is a plus.
  • Travel is a requirement and will vary depending on the regional requirements.
  • Qualifications

  • 7 to 10 year experience as a sales/system engineer designing Premise and/or Cloud based Voice/UC and Contact Center solutions. Candidate will have a fundamental understanding of capex vs opex procurement strategy and Cloud topology/concepts.
  • Proven experience in providing complex voice / UC / Contact Center/ SIP solutions to Enterprise and Mid-Market clients.
  • The ideal candidate will also have fundamental skills/exposure to Video, LAN/WAN/MAN, wireless/Mobility/BYOD, VMware (virtualization & storage), power & infrastructure, professional services and Managed Services Solutions.
  • Excellent Executive and Operations level written and verbal communication and presentation skills.
  • Communicate and present Customer Benefits/ROI, Solution Architecture
  • Communicate our solution advantage/benefits vs. competitor solutions
  • Strong tech skills/background to develop solutions and communicate with IT staff but also elevate conversation to C level (communicate technical concepts in non-technical terms and business value)
  • Working knowledge of Carrier (PSTN ,WAN, SIP) solutions
  • Knowledge of current IT challenges/initiatives and business drivers (EG Cloud, Mobility, Unified Communications, Visual Communications, Data Center, Virtualization, Data Networking, Carrier, BYOD, Applications)
  • Demonstrated self-starter, with the ability to work independently and within a collaborative, virtual team environment.
  • Strong creativity, problem solving and technical skills and continual learning.
  • Good organizational and time management skills with strong attention to detail.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Visio
  • Maintain technical certifications as required


  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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