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STATEMENT OF THE JOB
Under the direction of the Director of Learning & Development, the Training Specialist is responsible for assisting in designing and conducting training programs that will boost employees workplace performance in accordance with the Agencys core values.The Training Specialist will also participate in activities focused on enhancing the competencies of individual employees.The Training Specialist demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Deliver group and individual instruction and training covering a range of technical, operational, and/or management areas.
Develop training curricula and recommend or utilize vendor programs that meet instructional goals and objectives.
Formulate training outlines and determine instructional methods utilizing knowledge of specified training needs and effectiveness of such methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
Select or develop training aids including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Coordinate with Director to develop calendar of workshops and trainings.
Schedule workshops and trainings based on availability of space, equipment, and instructors.
Conduct trainings; present information using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
Coordinate administrative functions necessary to deliver and document training programs.
Evaluate effectiveness of training and development programs, and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Attend meetings and seminars to obtain information for use in training programs.
Evaluate training materials prepared by external instructors, such as outlines, text, and handouts.
Conduct assessments of training needs through surveys, interviews with employees, focus groups, and/or consultation with managers.
Participate in activities promoting partnerships with universities and other agencies to further enhance the quality of internal programs and skill levels of Agency employees.
Review instructor performance feedback and recommend improvements to instructor presentation methods.
Other duties as assigned.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
Bachelor's degree in related field required.
SPECIFICATIONS FOR EXPERIENCE AND TRAINING
3 4 years of experience in training.
Comprehensive knowledge of training plan, curriculum, and aid design and development.
Knowledge of implementation and facilitation of training events and program.
Teaching and facilitation skills.
Ability to assess training needs and objectives.
Ability to design, develop, implement, and evaluate responsive programs and initiatives including training plans, curricula, and methodology.
Excellent teamwork and interpersonal skills.
Excellent oral and written communication skills.
Excellent analytical and organizational skills.
Proficiency in MS Word, Excel and PowerPoint.
Experience with HRIS or similar database programs.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
Must be able to lift 10 lbs.
Must be able to stretch and bend in order to retrieve files.
Will be required to read printed and handwritten materials.
Must be able to sit for long periods of time.
Ability to travel to worksites in Brooklyn and Queens.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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