Customer Service Representative - 10/28/19


: $39,680.00 - $60,800.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative I. Summary: Handle calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. New hires will participate in a six week training program and meet assessment requirements throughout. Responsibilities: Research and resolve inquiries in a call center environment. Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default. Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity. Cross-sell products and services with focus on customer satisfaction and retention. Meet individual and team goals for service level agreements on a daily basis. Provide first call resolution and root cause analysis. Interact with borrowers through telephone and email interactions. Other duties as assigned. Qualifications: College degree or equivalent work experience preferred Strong work ethic Flexibility and ability to adapt to change quickly Excellent listening skills Strong problem resolution skills Excellent verbal and written communication skills Total Rewards: Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO. Visit for more details. Please apply online.

PandoLogic. Category: Customer Service, Keywords: Customer Service Representative
Associated topics: call center associate, client, customer care specialist, customer service specialist, intern, phone, platform support, product support, representante de servicio al cliente, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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