Research Specialist

Compensation

: $88,270.00 - $143,000.00 /year *

Employment Type

: Full-Time

Industry

: Scientific Research



Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Research Specialist. Responsibilities: Research and resolve customer issues which require in-depth research. Provide a detailed and professional written or verbal response to the customer upon resolution. Ensure all assigned tasks and emails are closed within compliance of established SLA's Answer customer (Internal and External) telephone inquiries professionally and courteously, while demonstrating effective listening skills in providing information and/or resolution to the matter Meet the requirements for quality, productivity, and attendance Participate in all research campaigns and activities Suggest enhancements during regular One on Ones with the management team Complete other duties and projects as assigned by their Manager. Qualifications: College degree or customer service/mortgage banking experience in a call center environment 2+ years' relevant experience Mortgage servicing experience preferred Problem-solving skills Commitment to excellent customer service and resolving issues at the first point of contact Flexibility and willingness to work in a team environment Excellent written and verbal communication skills and aptitude for business math Total Rewards: Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO. Visit www.cenlar.com for more details. Please apply online.

PandoLogic. Category: Science, Keywords: Research Associate * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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