The Asset Protection Manager is responsible for the AP Department in the location to which they are assigned and responsible to protect the merchandise, employees, guests and other assets. In partnership with the Store Operations team, they are responsible for all aspects of the operation, the management of the staff, and the productivity of the department. They ensure their team concentrates on guest satisfaction and directly impact sales. They must be able to lead the department, keeping the morale high and the staff motivated to perform. They must identify, report, and resolve any issues that would cause a loss to the company. Raising the awareness on these issues to prevent loss is a key role of the position. They need to demonstrate effective payroll expense controls.
DUTIES AND RESPONSIBILITIES:
* Responsible for the productivity, standards, efficiency and operation of the Asset Protection department team. This includes the morale of teams, performance and professionalism of staff, and the cost-effectiveness of the department's operations. * Ensures their team understands their vital role of satisfying guests with their service and professionalism to impact sales. * Responsible for payroll, reviewing all Asset Protection staff schedules to ensure the department is run efficiently and without excess. * Proactively search for and effectively combat all forms of theft and loss in their location. The AP Manager is accountable for shrink. * Ensure their staff is selected and trained to represent our higher purpose and core values. Ensure the company culture is maintained where they are growing and thriving. * Training newly hired AP team members, reviewing their progress and productivity, and coaching members of the team to advance their skills and to increase their productivity. * Ensure that proper security systems and control measures are in place to protect the most valuable assets of the company. * Make apprehensions, conduct investigations, and interview dishonest employees as needed. * Proactively identify safety concerns and take corrective action. Execute crisis management plans in their store. * Engage store management and staff through awareness meetings, enforcing policy, orientations to promote loss prevention tactics and reward incentives. * Develop a working relationship with Fraud and Human Resources to identify problems and take corrective action. * Serve as a liaison between the AP Senior Manager and store management. * Maintain the staffing plan to ensure adequate coverage on a daily basis can be achieved without waste, assisting in hiring to ensure that the most qualified candidates are being sought out in a timely and cost effective manner. * Review Specialist/Supervisor policy compliance and take corrective action as needed.
* KNOWLEDGE AND SKILLS: * Outstanding leadership and interpersonal skills * Excellent verbal and written communication skills * High level of professionalism and integrity * Ability to teach and coach * Excellent time management and organizational skills * Analytical and interrogation skills * Extensive knowledge of combative theft tactics * Ability to work weekends and late nights * Ability to be available 24 hours a day for emergencies * Knowledge of overseeing Asset Protection management teams * Extensive knowledge of CCTV systems * PC knowledge of Outlook and ability to navigate company analytic applications * Extensive knowledge of burglar and fire alarm systems
EDUCATION AND WORK EXPERIENCE:
* Bachelor's Degree preferable * 2 years of Asset Protection management experience preferable
Belief in and behaviors reflective of Century 21's Higher Purpose and Core Values. All positions at Century 21 are created with the understanding that our Higher Purpose is to Deliver Value to live better. We achieve our mission on a daily basis by demonstrating our Core Values: Respect, Communicate, Teamwork, Honesty, Grow, Positivity, and Amaze.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.