Service Desk Associate - Seasonal

Employment Type

: Full-Time



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Christmas Tree Shops is growing and so is our need for more talented associates. We offer a distinctive, fast paced, and dynamic retail environment where you can truly make a difference AND have a very real opportunity to grow your career! If you are looking for a retail growth company that values both its people and its customers, has a winning track record, and an even brighter future, your search is over - you have discovered Christmas Tree Shops!

Specifically we are seeking the following Seasonal Part Time positions in our Pembroke, MA store:

- Service Desk Associates

The Service Desk Associate oversees activities at the Front End which includes the operation of the Customer Service Desk. The Service Desk Associatet works in a high paced environment and must maintain a calm, professional demeanor while ensuring that all transactions are being processed in an accurate manner while meeting sales and productivity goals.

Key Responsibilities:
• Cover the service desk area, responds or redirects inquiries, and ensures follow through
• Partner with associates to provide increased service to customers in response to specific needs and requests
• Troubleshoot and provides solutions for customer complaints, escalating to supervisor when necessary
• Monitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)
• Direct and coordinate lane assignments and front-end associate break and meal periods
• Responsible for authorizing transactions and turning keys when necessary
• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval

• High School diploma or equivalent
• 2+ years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Please apply online for immediate consideration or TEXT "jobs" to 47283

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