• Citi
  • $82,825.00 -143,520.00/year*
  • New Castle , DE
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 901 Delaware St


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* Primary Location: United States,Delaware,New Castle
* Education: Bachelor's Degree
* Job Function: Transaction Processing
* Schedule: Full-time
* Shift: Day Job
* Employee Status: Regular
* Travel Time: No
* Job ID: 19034798

Description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Fraud Prevention/Unit'sfunction supports the firm's initiative to mitigate its Financial and Legal risk by creating a fraud investigative review and recovery process within the Operations division which includes the following functions:

? Issue Identification and Resolution

? Case Management

? Regulatory Reporting

? Procedural Review and Updates

? Training

? Front Office and Relationship Management Support

? Client Delivery and Client Support

? Inter-bank Compensation

For all NA TTS Cash Client Accounts and Regions:

* Review staff financial adjustments for accuracy and timeliness


* Assign weekly job duties for the staff and daily checklist in accordance with assignment designated assignments


* Review case files for accuracies maintain by the Financial Adjustments team


* Create and monitor weekly assignments within the team


* Respond to client escalations through STaRs cases, emails, and calls review, monitor, action and maintain all STARS cases and inquiries


* Review Maintain complete and accurate electronic case files


* Provide timely and accurate resolution to all issues.


* Enter MIS/Benchmark daily


* Report weekly and monthly metrics to Senior Managers


* Complete MCA weekly testing, and provide feedback to the Senior Manager to increase audit awareness


* Participate in compliance related activities (COB)


* Cross train and provide back-up coverage


* Investigate and resolve issues/cash breaks


* Other duties as assigned


* Competencies


* Fraud external environment Awareness and Concern


* Analytical, Conceptual, Innovative


* Exceptional Verbal and Written Communications


* Self-Confidence; Senior Presence


* Ethical Standards and Integrity


* Continuous Quality Improvement Mindset


* Industry and Product Knowledge


* Leadership, Motivation and Influence Skills


* Technological Proficiency


* Proficiency with MS applications, databases, and Windows based applications



Qualifications

Qualifications

* Bachelor's Degree


* Fluent in English


* Excellent writing skills, ability to explain ideas in a very concise manner


* Previous experience in Risk/Control Policies relative to Check Processing


* Experience in building reporting, procedures from the 'ground up' a plus


* A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.



Associated topics: analyst, business finance, consult, financial analytic, inspect, law, market, refine, regulation, valuation analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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