Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi s explains what we do and explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the public s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Brief Description of the Organization
CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world.In the past, Citi has provided most of its internal reporting on a business by business basis.With the changes in the regulatory environment, strong legal entity reporting and governance has become essential.This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.
Description of the Position
This individual will be responsible first and foremost with ensuring all key processes are measured, monitored and followed for both the end to end client services, closing and 3rd party vendor management processes and 3rd party compliance for the panel appraisers. This individual will serve as the Client Service champion for the team and thoroughly communicate and escalate all issues or potential issues to ensure they are addressed in a prompt and satisfactory manner.
Specific duties include:
Identifying and escalating all client or banker concerns related to different processes in the transaction
Researching and providing management updates on root causes of SLAs breached and tracking trends and patterns
Thoroughly communicates process delays and issues to key stakeholders in a timely and articulate manner
Implementing and measuring process improvements across the mortgage processes
Assisting with the ongoing maintenance of the activities associated with 3rd party compliance
Daily reviews of the appraisal governance reports to ensure the process is moving smoothly and efficiently and promptly escalate whenever SLAs are breached
Performs additional job duties as required
Strong proactive mindset with an exceptional attention to detail. Quick Learner.
Exceptional communication skills, both written and verbal. Ability to articulate complex scenarios in a narrative format and provide detailed reports based upon findings
Good technical skills and the ability to learn new systems quickly
Experience in mortgage loan processing or equivalent work experience within the mortgage industry preferred
Ability to multi-task as well as work independently and as a team member
Proficient PC skills (Microsoft Office), with the ability to learn new software and to summarize and present data in an effective manner. Ability to use the internet for research
Ability to understand all aspects of loan programs and internal and external mortgage related guidelines and regulations
Knowledge of Process Governance, process mapping as well as process and procedure documentation
Strong desire to learn and grow and to be an expert in the business supported
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