The Program Mgt Sr Lead Analyst is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsible for managing the execution of projects including business process engineering, automation, technology and new partner launches.
Provide expertise and guidance related to program management processes and policies, oversees the work of the program management team, and works with other department leaders to define, prioritize, and execute projects and programs.
Responsible for ensuring the proper controls are in place and processes are well documented and monitored on a regular basis.
Contributes to the campaign technology/automation roadmap, strategy and tactical implementation for Marketing .
Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
Responsible for managing a team of program managers.
Responsible for managing, tracking and coordinating multiple projects and resource planning.
Responsible for risk and issue management, reporting on project metrics and prioritization process.
Run the project steering committee ensuring all stakeholders are well informed of active projects and project prioritizations are aligned with company and department strategies.
Provide metrics on teams and project performance to ensure the growth and development of the team as well as providing a foundation for making data-driven decisions.
Develop key dashboards and communication plans to keep all parties up to date regarding project statuses and issues.
Responsible for providing a single source for project management for new partner launches for the Marketing organization.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
10+ years of experience
Excellent planning, forecasting, reporting and analytical skills.
Expertise in Waterfall, agile and process improvement methodologies.
Expertise with project management tools such as MS Project, JIRA, Sharepoint, etc.
Knowledge of private label credit cards and consumer finance a significant plus.
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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