Under the direction of the VP of ID/LGBTQ Programs and Services and Associate Director of ID/LGBTQ Programs, the TWEET Program Manager oversees all programmatic and administrative activities associated with the Transgender Women Engagement and Entry to Care (TWEET) Program. The intent of TWEET is to improve the quality of life of HIV positive transgender women ages 50 and above in building a positive psychosocial environment that promotes viral load suppression and overall improvement to health.
The TWEET Program Manager works in collaboration with the clinical team to provide program oversight, manages all data collection/data reporting to the funding source(s) on a timely manner, responsible for Continuous Quality Improvement (CQI)
activities, staff recruitment, training, education, and supervision, conducts inreach/outreach, and develops systems for patient referrals and appointment tracking.
1. Manages all related programmatic and administrative components of the TWEET program.
2. Works in collaboration with the VP of Infectious Diseases and LGBTQ Programs and
Services, the Associate Director of ID/LGBTQ Programs, Clinical team, and with CHN's
Fiscal Unit to ensure compliance with CHN's policies and procedures including clinical and
fiscal protocols and grant guidelines.
3. Supervises all TWEET staff.
4. Facilitating teach-back model groups.
5. Responsible for monthly program reporting, including narratives, implementation report,
contract close-out reports.
6. Responsible for managing program budget and spending in accordance with grants and fiscal
7. Oversees internal data reporting, and data reconciliation between CHN's electronic medical
record and other reporting systems.
8. Develops linkages and MOU's for TWEET related services.
9. Develops and update TWEET policies and procedures manual on a regular basis to reflect
new guidelines and recommendations.
10. Responsible for assuring that each HIV positive patient is linked and engaged into care,
attends counseling sessions, and has medical case management with an initial assessment, a
re-assessment, and a care plan in accordance with established guidelines and Community
Healthcare Network's policy and procedures.
Master's degree preferred or Bachelor's degree with compatible experience in HIV
Three to Five years experience.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task