Senior Manager, Fulfillment

CompTIA in Downers Grove, IL

  • Type: Full Time
position filled
Tuesday, January 14, 2020

CompTIA is seeking a Senior Manager, Fulfillment responsible for managing a variety of order processing functions supporting the fulfillment of digital, print and sample products for CompTIA. This position straddles a technical data role as well as an operations role in the management of product fulfillment.

We are looking for an individual who can work well with others and deliver innovative technical solutions.

Responsibilities Include:

Digital product management from the creation of digital access keys, delivery and reconciliation of digital keys, key expiration management, digital and print product inventory, digital and print product fulfillment and all digital product automation processes including email delivery to both B2B & B2C customers.

Oversight of the product code management process as well as implementation of this process with our vendors and internal systems.

Data management of all elements of data supporting fulfillment operations including inventory management, reporting and data migration of data sets pertaining to inventory and digital key redemption

Monitoring member benefit fulfillment requirements and subscription product processes.

Print vendor management domestically and internationally which will include understanding all costs of good sold, shipping alternatives and the entire shipping process.

Customer service assistance with duties such as order troubleshooting, invoicing, returns, access key and product fulfillment issues.

Required Skills:

Writes SQL queries, stored procedures, functions, triggers

Basic understanding of SSIS (SQL Server Integration Services) ETL packages for data migration

Effectively communicate project status and issues

Ability and willingness to participate in a variety of different IS/Development roles

Ability to communicate to both technical and non-technical staff

Vendor management

Inventory management

Strong analytical and problem-solving skills

Must be self-motivated, team-oriented and able to operate with minimal supervision

Ability to multitask effectively in a fast paced environment

Good written, oral, and interpersonal communication skills

Creativity in proactively developing approaches to problems, recommending actions and implementing those recommendations

Detail Orientated

CompTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

Other details

Pay Type


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