Host - Franklin, TN

Cracker Barrel Old Country Store in Franklin, TN

  • Industry: Hospitality - Food Services - Others
  • Type: Full Time
position filled

Overview

The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times.

Responsibilities and essential job functions include but are not limited to the following:

  • Performs guest service by greeting guests and seating all as promptly as possible
  • Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion
  • Ensures that all available tables are clean and properly prepared
  • Exhibits professional, sincere hospitality toward all guests at all time.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
  • Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
  • Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
  • Maintains a clean and organized workspace
  • Maintains regular and punctual attendance
  • Responsibilities

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards of safety and security, with or without reasonable accommodation
  • Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
  • Comply with a dress code that prohibits displaying tattoos, piercings in excess of one per ear, and unnatural hair colors, such as blue or pink
  • Available to perform many different tasks within the store during each shift
  • Qualifications

  • Read, write and comprehend the English language
  • Stand for long periods of time
  • Lift a maximum of 20 pounds overhead
  • Work at a pace consistent with changing business volume and demands
  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

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