The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times.
Responsibilities and essential job functions include but are not limited to the following: Performs guest service by greeting guests and seating all as promptly as possible Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion Ensures that all available tables are clean and properly prepared Exhibits professional, sincere hospitality toward all guests at all time. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift Maintains a clean and organized workspace Maintains regular and punctual attendance
Responsibilities Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Meet store operating policies and standards of safety and security, with or without reasonable accommodation Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication Comply with a dress code that prohibits displaying tattoos, piercings in excess of one per ear, and unnatural hair colors, such as blue or pink Available to perform many different tasks within the store during each shift
Qualifications Read, write and comprehend the English language Stand for long periods of time Lift a maximum of 20 pounds overhead Work at a pace consistent with changing business volume and demands Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships