us | Technical Account Manager in Endicott, NY

Technical Account Manager

  • Crawford Thomas Recruiting
  • 801 Shale Dr
  • Endicott, NY 13760
  • Full-Time



Technical Account Manager

Responsibilities:

  • Create and discuss project plan for systems implementation with sales personnel and client.
  • Manage and coordinate project plan progress with stakeholders.
  • Review deliverables formulated by sales personnel through the sales proposal process and make any necessary recommendations and approval for presentation to the client.
  • Train clients on the systems purchased.
  • Direct and oversee client s personnel during project implementation.
  • Assist sales staffs during selling cycle including consultation and systems demonstration to prospects.
  • Travel to client sites to perform required tasks.
  • Conduct site survey and procedure survey with client prior to configuring the client s systems.
  • Configure, personalize and install as necessary software according to client specifications and confer with clients in connection therewith.
  • Install, configure, and personalize software according to client specifications.
  • Test hardware and software functions based on clients needs prior to training.
  • Manage the installation of the retail systems the client purchased based on company guidelines.
  • Provide support and consultation to our clients on the system they purchased.
  • Maintain and install updates and upgrades to both hardware and software.
  • Handle on-call support.
  • Evaluate and test new products.
  • Make recommendations for new products and procedures.
  • Provide internal support to assist all departments as needed.
  • Evaluate the system and make recommend and sales of products to clients based on such evaluation.

Requirements:

  • Minimum AAS Degree desired.
  • Studies in computer science/information services desired.
  • Knowledge of computer operations, hardware and various software applications.
  • Project management skills.
  • Problem solving skills.
  • Exercise discretion in connection with needs assessment relating to project.
  • Make independent evaluations and recommendations to client.
  • Customer service skills.
  • Communication skills.
  • Organization skills.
  • Knowledge of PC Hardware/DOS/Windows/Networking/MS Office.
  • Knowledge of retail operation.