Technical Support Specialist

Crestron Electronics in Plano, TX

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $53,480.00 - 81,810.00
position filled
Why Crestron?
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally.
Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in one of the most exciting?and fastest growing industries in the world!Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
We continue to experience rapid growth as we invest in resources and create new opportunities; as a result, we have exciting opportunities for a?Technical Support Specialist?to join our?team?at our?new, state-of-the art facility in Plano, Texas.?
Provide phone support to our dealer network
Provide detailed and accurate case information
Listen actively and provide appropriate advice based upon each customer's needs
Technical Support staff are responsible for tier 1 technical support calls, administrative tasks, and proper escalation of cases to the national Applications Engineers
BS in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program
In lieu of college coursework, 1-3 years of experience in A/V Integration, Help Desk, or Technical Support will be considered
Knowledge of Audio/Video products, networking, system design, and controls
Excellent communication and interpersonal skills
Ability to prioritize competing projects and deliver with confidence in a fast-paced environment
Meticulous attention to detail and strong organizational sense
Motivated with the ability to work independently as well as part of a team
Strong computer skills; proficiency in MS Office
Must be able to work 10:30AM - 7:30 PM
Must be able to work in the US without sponsorship
BenefitsAt Crestron Electronics, we offer a competitive total compensation package including medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!?
We have new onsite state of the art fitness and wellness centers at our Headquarters in Rockleigh, NJ.?
*No Solicitation*
Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.
Associated topics: client support, customer support, edi, excel, help desk, msword, support, system support, technical support, technical support specialist

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