Collections Manager

Cy-Fair Federal Credit Union in Cypress, TX

  • Type: Full Time
position filled

Cy Fair FCU is seeking a Financial Center Manager to lead their team to the highest level of success. For over 60 years, Cy Fair FCU has walked their members through key life events and helping them unlock their needs today and their hopes for tomorrow. Started for serving the independent school districts, today, Cy Fair Federal Cedit Union now serves anyone who lives, works, worships, or attends school in all of Harris and parts of Waller Counties. Based in northwest Houston with $256 Million in assets, the Credit Union still holds to the founders' vision of committment to the financial well-being of the members, as well as an unwavering senese of responsiblity to stengthen the schools, neighborhoods and community.



With the continued expansion, Cy Fair FCU is in need of a collaborative Collections Manager to join the team. A successful applicant will be a hands on leader who can coach, mentor and challenge staff to perform at high levels. Trains, observes, and reinforces member service standards to ensure professional, knowledgeable, and friendly treatment by Collections staff ensuring appropriate responses to members as needed. Assists staff with escalated member problems and works to resolve these problems for an overall favorable member experience. Develops staff for future growth potential by coaching, leading, and evaluating their performance.


Our Manager will mointor payments for deliquent activity, contact high balance and deliquent members, process Collateral Protection Insurance, bankruptcy, charge offs, etc. This position will also process all month end reports for our Charge offs and Collection activity.


As a member of the management team, this person will work with other department leads to complete projects effectively. Collaborates with ohter departments to find cost effective methods of streamlining job duties, to complete projects and to resolve Credit Union issues.


Other job related duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




Associated topics: call center manager, customer service manager, gerente de servicio, guide, management experience, operations, product support, senior, supervisor, team manager

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