Manager – Airport Customer Experience Ambassador and Auditing - West

Delta Air Lines, Inc in Salt Lake City, UT

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Manager – Airport Customer Experience Ambassador and Auditing - West

United States, Utah, Salt Lake City

Corporate Real Estate

15-Jan-2020

Ref #: 1969

LinkedIn Tag: LI-#CNP1

How you'll help us Keep Climbing (overview & key responsibilities)

CRE is seeking an accomplished individual for a new position, Manager, Airport Customer Experience Ambassador and Auditing. This individual will manage internal as well as external supplier partner performance as it relates to customer-facing airport facility condition and cleanliness through the use of metrics, data, analytics, scorecards and monthly performance reviews. Our goal with this new function is to align the condition of Delta’s airport facilities with our premium brand and drive accountability and consistency across our airport network to ensure that Delta's airport facilities provide a best-in-class customer experience.

· Support the start-up of the airport condition and cleanliness audit program across the West region

· Develop relationships with Delta ACS station leadership as well as airport leadership to drive accountability on airport facility standards

· Align facility maintenance and janitorial scopes of work across our hubs and strategic locations to ensure we are employing best in class standards and equipment

· Create scorecards to the station level and provide active support to airport station leaders

· Assist in Delta supplier performance management through the use of metrics, data and analytics

· Utilize measures within the SLA construct as necessary to demand performance

· Manage Delta airport/supplier relationships at various levels that lead to expected performance

· Must have the ability to multitask and manage projects from inception to completion.

What you need to succeed (minimum qualifications)

  • College Degree (Associates or higher) required.

  • Must have 3-5 years of work experience.

  • Excellent analytical and problem solving skills required.

  • Must possess strong verbal and written communication skills, exceptional organizational and administrative skills, and be capable of handling multiple projects simultaneously.

  • Should be a results oriented individual capable of meeting or exceeding deadlines with an attention to detail.

  • What will give you a competitive edge (preferred qualifications)

  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

    Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here


    You may be interested in these similar jobs!
    Security Systems Technician II
    IES Communications, LLC in salt lake city, UT

    Job Summary: The Security Systems Technician II must possess the ability to program and install security systems (Card Access, CCTV, CATV and Intrusi…

    Read More
    Verizon Sales Consultant
    Cellular Sales of Knoxville in Kaysville, UT

    First Year Earning Potential: $40 - 60k +/year For seven of the last eight years Cellular Sales has received the Inc. 5000 award for being one of the…

    Read More
    Weekend Memory Care/Care Coordinator, Supervisor
    COVINGTON SENIOR LIVING - LEHI in Lehi, UT

    The Medication Tech is expected to perform position-related duties that include, but are not limited to:Ensure all medication documentation is curren…

    Read More
    Driver, Part time, Wednesday 3P-10:30P, Thursday 3:30P-11P, Friday 3:3
    The Parking Spot in Salt Lake City, UT

    Shuttle DriverDo you have a friendly and enthusiastic personality and enjoy working in a team environment? If you share our passion for customer serv…

    Read More
    Commercial Loan Services Manager, Collateral & Insurance Monitoring - West Valley, UT
    Zions Bank in Salt Lake City, UT

    Commercial Loan Services Manager, Collateral & Insurance Monitoring - West Valley, UT( Job Number: 049294)hours per week:40Description Did you kn…

    Read More
    Commercial Loan Services Manager, Collateral & Insurance Monitoring - West Valley, UT
    Zions Bancorporation in Salt Lake City, UT

    Commercial Loan Services Manager, Collateral & Insurance Monitoring - West Valley, UT ( Job Number: 049294 )DescriptionDid you know that Zions Banc…

    Read More
    Assistant General Manager - Airport Retail Multi Unit
    Paradies Lagard re in Salt Lake City, UT

    The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This …

    Read More
    Manager Business Development-University
    Sargent Manufacturing Company in Salt Lake City, UT

    ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsu…

    Read More
    Enterprise Loan Services Manager, Collateral & Insurance Monitoring - West Valley, UT
    Zions Bancorp in West Jordan, UT

    Description Did you know that Zions Bancorporation is one of the nation?s premier financial services companies with total assets exceeding $70 …

    Read More
    Airport Site Lead - West
    Leidos in Salt Lake City, UT

    Job Description:No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will a…

    Read More
    casual team member
    JoAnn in Salt Lake City, UT

    SUMMARY The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers …

    Read More
    Casual Team Member
    JoAnn in Salt Lake City, UT

    SUMMARY The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers …

    Read More
    Casual Part Time Team Member
    JoAnn in Tooele, UT

    SUMMARY The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers …

    Read More