Patient Access Specialist

Dignity Health in Phoenix, AZ

  • Industry: Healthcare - Allied Health - Others
  • Type: Full Time
position filled
**Overview** Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at . **Responsibilities** **SUMMARY** - Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone, fax, walk-in appointments and computer systems. Ability to multi-task, think critically, problem-solve, move quickly between varying skill sets, and display consistent Humankindness throughout all interactions. Performs complex customer service duties, including but not limited to registration, scheduling, handling/processing inbound and outbound patient referrals, and telephone calls. This representative will handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams. **Qualifications** **MINIMUM:** Associates degree in a health-related field or 3 years of related job or industry experience in lieu of degree One year of customer service experience or industry experience in a health care setting. Two years of clinical experience working with patients, such as a medical assistant, CNA, practical nurse or other clinical patient care position. Excellent organization, interpersonal, communication/phone etiquette, and technical phone skills. Computer knowledge and proficiency in MS office, E-mail and internet, and be able to learn to use new software as it relates to the position. **PREFERRED QUALIFICATIONS** MA cert, CNA, LPN, RN **Connect With Us!** Not ready to apply, or can't find a relevant opportunity? to learn more about a career at Dignity Health and experience #humankindness. Equal Opportunity Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at **(415) 438-5575** and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). Dignity Health participates in E-verify. **Job ID** _2019-93295_ **Employment Type** _Full Time_ **Department** _Oncology_ **Hours / Pay Period** _80_ **Facility** _St Josephs Hospital and Medical Center_ **Shift** _Day_ **Location** _PHOENIX_ **State/Province** _AZ_ **Standard Hours** _Monday - Friday 8:00am - 5:00pm_ **Work Schedule** _8 Hour_ </script>

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