Account Delivery Leader
Compensation: $177,070.00 - $177,070.00 /year *
Employment Type: Full-Time
Industry: Information Technology
+ Directs the resource management, process management, and service excellence of the account technical activities according to service requirements.
+ Owns and oversees the technical delivery components including application development, system administration, and performance monitoring.
+ Supports the Account Executive and Deputy Account Executive in overall account governance.
+ Provides reporting and monitoring support as directed by the Account Executive.
+ Ensures performance and quality goals are met to the requirements and specification defined to support the customer.
+ Establishes and maintains plans that define work activities.
+ Provides monitoring and reporting of the work's progress so that appropriate corrective actions can be taken when the work's performance deviates from the plan.
+ Establishes and maintain the integrity of work products according to configuration management plan.
+ Delivers services in accordance with service agreements.
+ Establish and manages the work and the involvement of the relevant stakeholders according to the organization's set of standard processes.
+ Establishes and maintains standard services in concert with strategic needs and plans.
+ Analyzes, designs, develops, integrates, verifies, and validates service systems, including service system components, to satisfy existing or anticipated service agreements.
+ Deploys new or significantly changed service system components while managing their effects on ongoing service delivery.
+ Responsible for service delivery performance measurement, management to achieve service excellence, and contract compliance.
**_Education and Experience Required:_**
+ Typically 10+ years in complex IT service business environment.
+ MBA preferred.
+ Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of business management principles and practices.
+ Demonstrate mastery to state-of- the-art technical, functional or business knowledge.
+ Demonstrate managerial and planning skills.
+ Healthcare industry experience, preferably MMIS, Medicaid, etc.
**_Knowledge and Skills:_**
+ Extensive knowledge of each Business Unit portfolio and how integrates into Engagement offerings.
+ Extensive Outsourcing industry knowledge allowing him/her to influence and guide strategy.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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