IT Floorwalker Support Specialist w/ Windows Upgrade Expertise

Employment Type

: Full-Time

Industry

: Miscellaneous



Must Haves:
Previous experience with in place Windows OS and software upgrades including Windows 7 and Windows 10
Excellent communication skills and customer facing experience within a fast paced environment
Significant experience with IT desktop and end user support
An up to date knowledge of IT Industry and support trends
Strong team working skills and the desire to drive continuous improvement is essential

Responsibilities:
To provide 2nd and 3rd level support for all core and non-core IT systems, including user management, system upgrades, patching, releases and fault resolution
Build Windows 10 Machines following step by Step Process (USB Boot, Build Process, SCCM, USMT Backup / Restore, Home Drive File Transfer)
Support user at their desk on any Windows 10 deployment / Application issue
Resolve Issues / work with appropriate teams for resolution
Track Issues follow up on user issues and persistent problems with MDP engineering / PM team
Pre-install applications for users
Track and document processes and results
Provide basic technical support
Escalate issues to the engineering team as appropriate

- provided by Dice

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