Customer Service Coordinator (Shipping & Logistics)

Effy Jewelry in New York City, NY

position filled
Who We Are
Effy is a family-owned luxury fine jewelry brand based in New York City.

The Role
We are looking for a Customer Service Coordinator.

You will handle Customer Service inquiries including phone, email and special orders.
You will also assist in packing/shipping special orders and repairs to customers.
You will see projects from start to completion in a fast-paced environment. You are extremely organized, communicate well and enjoy the daily challenges of helping customers.

Utilization of proper procedures for shipping via computer programs as directed
Receive and inspect incoming packages from the clients
Contribute to the team and work with other departments as needed
Ensure timely order fulfillment: packing and shipping, returns and exchanges
Assist with Client Services (retail, phone, email) as needed

Must be FLUENT in English
 1-5 years’ experience in a customer service capacity or call center.
Proficient in Excel, Word.
Excellent communication and interpersonal skills..
BA or BS degree preferred
Ability to thrive in a fast-paced, high volume environment while being proactive, motivated, dedicated, and able to take initiative.
Proven ability to work to strict deadlines.
Self-motivated and team-oriented.
Ability to troubleshoot, be solution-oriented and take direction from team.
Previous experience in luxury jewelry or fashion industry is a plus!

Salary range is between $30-40k annually.

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