Senior Account Manager

  • Trenton, NJ

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Job Description

Our client is a brand experience agency that designs and builds tradeshows, mobile tours, and branded-environments.

We are searching for an experienced Senior Account Manager to join their office in Robbinsville, New Jersey.

Key Accountabilities

Account Management

  • Lead mid to large-size projects
  • Managing $750K+ in revenue annually (typically around $1M)
  • Approx $3M+ Gross Sales
  • Manage association and venue approval process
  • Own master timelines and project plans; communicate action items to all stakeholders and monitor adherence to deadlines
  • Take ultimate responsibility that client deliverables & deadlines are met
  • Lead client calls and internal meetings
  • Negotiate and coordinate with third party resources for show related items
  • Create and maintain proper digital and hard copy project folders

Team Management

  • Manage, help train and delegate to support team members where appropriate
  • Develop talent of junior team by providing challenging assignments and ongoing constructive feedback
  • Manage resources; identify, negotiate and book external resources as needed
  • Overall management of information to Project Management and internal production departments as needed through kick-off and status meetings

Budget Management

  • Project invoicing
  • Independently create client budgets for mid to large size programs as assigned
  • Work with Project Managers on new builds, large activations or specialty project budgets
  • Follow up directly with client, as required, to resolve unpaid invoices in a timely fashion
  • Create internal budgets for new clients, RFPs (show services) to give to Proposal team lead
  • Create, maintain, reconcile and bill project budgets within 45 days
  • Provide timely and accurate financial information to finance team

Client Management

  • Own direct client relationships- primary client contact on day-to-day development and implementation of program
  • Build and maintain effective client relationships, ensuring that all client's needs are heard, understood and addressed in a timely way
  • Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to improve a project or program
  • Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules and project status/ action items
  • Participate in new business opportunities as requested (research, preparation for and participation in pitches)
  • Understand clients' businesses and needs
  • Manage all account related needs including but not limited to: Property and graphic inventories, Job process issues, Show site expectations, Quality / expectation, Pricing / billing

Creative Management

  • Participate actively in internal client brainstorming sessions by offering ideas for projects
  • Communicate client needs to creative team and creative ideas to client
  • Ensure creative deliverables are meeting client needs and completed on time and on budget

Digital Management

  • Engage digital vendors/partners as needed for client projects
  • Participate actively in development of digital creative process; whether client or Company driven
  • Communicate client needs to digital team and digital components back to client Ensure digital deliverables are meeting client needs, budget and are completed on time

Requirements:

  • 5+ years of experience
  • Demonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility and team effectiveness
  • Demonstrate understanding and advocacy for clients' businesses and needs

Success Measures:

  • Positive team climate that inspires others to excel and deliver
  • Seen as a valuable leader of project and client teams
  • Repeat business with client
  • Profitable budget management
  • Understand and delegating role appropriate tasks to team members



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