IT Operations Support (Grants Pass)

FanDuel in Grants Pass, OR

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • $107,770.00 - 155,660.00

About Us:

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

About the Role:

Join a place where innovation, creativity, customer/business focus, continuous improvement, automation and operational objectives are a way of life and love what you do.

Were a company that doesnt stop until a job is finished, with a goal to consistently test our limits and exceed expectations. As a member of our technology team, youll have the opportunity to work on dynamic projects, collaborative environment where innovative thinking is encouraged.Working with the development team and other engineers, you will conduct system analysis of operational issues to include automation, troubleshooting, and problem solving. You will be charged with monitoring the production environments, ensuring proactive management of events, active vendor management and proper systems optimization to maximize availability of critical services.

We are looking for someone with excellent communication skills and the ability to act as liaison, deliveringinformation both to technical and non-technical teams. Being a highly motivated teamplayer will also be absolutely essential withinthis role as well as being eager to learn new technologies.

What you'll do:

  • Proactive monitoring and support of the production environments
  • Posess exceptional analytical and conceptual thinking skills
  • Maintain a good standard of providing information internally with regards to ongoing issues
  • Ability to manage third party relationships
  • Maintain and suggest improvements to the incident and problem processes
  • Act promptly on alarms, service degradation and outages
  • Acts as a focal point for outages until restoration
  • Maintain, escalate and update Ops related tickets and applicable deliverables
  • Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments
  • Direct contact with Service Providers and 3rd parties
  • Using industry best practice to handle service requests, incidents and change requests
  • Create new and update existing knowledge base articles
  • Required Qualifications:

  • Must pass State of New Jersey Racing Commission background security check.
  • 2+ years professional experience in similar role.
  • 2+ years professional experiencein anecommerce role with significant focus on online or mobile applications.
  • Preferred Qualifications:

  • Experience working withAtlassiantools, such as JIRA and Confluence
  • What you get in return:

    Beyond working with such a great team?

    An exciting environment with real growth

    Contribute to exciting products used by a highly passionate user base

    Personal learning and development opportunities

    401K plan with company match

    100% coverage of health insurance premiums

    There's more, but we don't want to go on and on!

    FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.


    Associated topics: equipment, infrastructure, maintain, maintenance, satellite, server, system engineer, system specialist, system technician, technician

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