ServiceNow Platform Manager

Employment Type

: Full-Time


: Information Technology

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Job Description: As an integral member of the Service Automation team, the ServiceNow Platform Manager will manage the daily operation and the continuous development of the core ServiceNow platform and the applications hosted thereon such as IT Service Management, IT Asset Management, Configuration Management, Event Management, HR and custom workflow applications. To achieve that objective, the role will also manage the processes, resources and governance that support the operation of the platform. Responsibilities: Manages the daily operation and development of the core ServiceNow platform and the workflow applications hosted on that platform. Directly manages the team of platform administrators and developers that support the ServiceNow platform. Functionally manages third party resources and oversees third party engagements. Responsible for developing, maintaining and executing the governance framework that supports the daily operation and development of the ServiceNow platform, comprising role definitions, demand management, release management, access controls, KPI definition and maintenance, etc. Participates in projects associated with ServiceNow applications, liaising with appropriate IT departments as well as associated vendors. Participates in regular stakeholder meetings to discuss demand prioritization and the distribution of development bandwidth. Documents and maintains standard operating procedures. Defines and executes a training path for new team members. Creates requests for change in association to the ServiceNow platform as necessary. Continually uses selected KPIs and reports to review the efficiency and effectiveness of the daily operation of the ServiceNow platform. Contributes to the development and maintenance of application and service roadmaps. In addition to the essential job functions described above, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based on organizational growth Abides by all policies, rules and regulations of the company including all applicable safety rules, regulations and procedures Supports corporate programs, goals and initiatives Qualifications & Requirements: 3 years of IT management experience, ideally in a similar capacity. Experience with ITIL methodology required. End user experience with ServiceNow is preferred. Lean Six Sigma certification is a plus. Bachelor's degree in Information System or Computer Technology preferred. Proficient using MS Office products. Ability to lead and motivate individuals within a team. Drives execution, demonstrates professional competence, works with minimal supervision and is self-motivated and reliable. Works harmoniously within the team and with other departments. Effectively communicates verbally and in writing. Acts with integrity and honesty, displays high ethical conduct and holds themselves accountable Exhibits flexibility in response to changing demands, works additional hours as needed and is prepared to travel as required. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. - provided by Dice

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