Business Relationship Manager

Fortegra Financial in Jacksonville, FL

  • Type: Full Time
position filled
Job Description

The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. The Business Relationship Manager works closely with the Service Level Manager. This position is in our Premium Operations Division and reports to The Director of Operations.  Responsibilities include:

  • Maintain Customer Relationships
  • Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers
  • Identify Service Requirements
  • Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created
  • Set up Customers to Standard Services or modify as required
  • Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs)
  • Handle Customer Complaints
  • Record customer complaints and compliments; assess the complaints and instigate corrective action if required

Qualifications

  • 5 years minimum of relevant work experience required as a Business Relationship Manager

  • Warranty Experience/SCS technical skills HIGHLY PREFERRED

  • MUST have strong technical skills to include Advanced Excel (VLOOKUP, Pivot tables, etc.,

  • Comprehensive understanding of administrative operations, information systems, business processes and capabilities.

  • Strong verbal communications and negotiation capabilities

  • Excellent formal written communications skills

  • Strong Analytical skills

  • Experience managing projects with structured governance and reporting

  • Experience shaping business partner demand

  • Ability to partner with all levels of personnel

  • Superb attention to detail

Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience preferred

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

Find us on Facebook at facebook.com/Fortegra

 



Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

Find us on Facebook at facebook.com/Fortegra


You may be interested in these similar jobs!
Business Development Manager
The American Foundation for the Blind in Jacksonville, FL

Organization: LC Industries Posted: 3/19/2018 LC Industries, a multi-site manufacturing, distribution, retail and E-Commerce Company is se…

Read More
3003 : Technical Project Mgr - IBM Infosphere Datastage
Reqroute in Jacksonville, FL

Description/Comment: Technical PM Datastage/SQL/Cognos Legacy Financial system sunset project This person needs to drive/lead, from a PM perspective,…

Read More
Premium Elite Relationship Manager (Series 7 Required)
Bank of America in Jacksonville, FL

Job Description:Job Description The Premium Elite Relationship Manager demonstrates knowledge of investments and financial markets and assists clien…

Read More
Peoplesoft HCM consultatn (Middleburg)
Sun Power Consulting (SPC) in Middleburg, FL

Job Summary Role: PeopleSoft HCM Consultant Duration: 6 Month Contract Location: St. Pete, FL Position: W2 Mandatory to have HCM - (E-Comp module, Ma…

Read More
Third Party IT Risk Analyst
American Cybersystems in Jacksonville, FL

ACS group has an immediate need for a [Third Party IT Risk Analyst] with experience in the [Information Technology] Industry. This is a 12 months con…

Read More
Analytics Manager- Marketing Digital Enterprise- Relocation to Orlando, FL
Adventist Health System in Jacksonville, FL

Job DescriptionDescriptionAnalytics Manager AdventHealth CorporateLocation Address: 900 Hope Way Altamonte Springs, Florida 32714Top Reasons to Work …

Read More
Oracle E-Business Suite Systems Administrator
CORPTEQ in Jacksonville, FL

Job: Oracle E-Business Suite Systems Administrator Location: Jacksonville, FL - local candidates preferred Term: 12 months Our client is looking for …

Read More
IT Project Manager
Genesis10 in Jacksonville Beach, FL

Genesis10 is currently seeking an IT Project Manager with our client in the financial industry in their Jacksonville, FL location. This is a 12 month…

Read More
Client Account Manager - Commercial Insurance Team
Brown & Brown in Jacksonville, FL

Job Summary Brown & Brown of Florida, Inc.?Jacksonville is growing and seeking an exceptional individual with proven discipline, and commitment…

Read More
Relationship Manager - Baymeadows Financial Center - Jacksonville East Market
Bank of America in Jacksonville, FL

Job Description:At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and…

Read More