Business Relationship Manager

Fortegra Financial in Jacksonville, FL

  • Type: Full Time
position filled
Job Description

The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. The Business Relationship Manager works closely with the Service Level Manager. This position is in our Premium Operations Division and reports to The Director of Operations.  Responsibilities include:

  • Maintain Customer Relationships
  • Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers
  • Identify Service Requirements
  • Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created
  • Set up Customers to Standard Services or modify as required
  • Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs)
  • Handle Customer Complaints
  • Record customer complaints and compliments; assess the complaints and instigate corrective action if required


  • 5 years minimum of relevant work experience required as a Business Relationship Manager

  • Warranty Experience/SCS technical skills HIGHLY PREFERRED

  • MUST have strong technical skills to include Advanced Excel (VLOOKUP, Pivot tables, etc.,

  • Comprehensive understanding of administrative operations, information systems, business processes and capabilities.

  • Strong verbal communications and negotiation capabilities

  • Excellent formal written communications skills

  • Strong Analytical skills

  • Experience managing projects with structured governance and reporting

  • Experience shaping business partner demand

  • Ability to partner with all levels of personnel

  • Superb attention to detail

Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience preferred

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

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Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.

Find us on Facebook at

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