Regional Director (Oregon)

Fox World Travel in Oregon, WI

  • Industry: Executive Management - Chief Executive/General Management
  • Type: Full Time
  • $145,280.00 - 145,280.00
position filled
Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
  • Work in a consultative fashion to ensure profitability and quality; setting clear expectations, controlling operating expenses, ensuring proper staffing levels for all virtual and branch locations, monitoring associate s service levels to ensure the traveler s experiences are optimized.
  • Provide effective coaching and leadership using a practical approach to Vacation Travel Team members, focusing on continuous employee development through training and targeted experiences that allows the associate to grow their career at Fox.
  • Create innovative ideas and solutions that assist in achieving business goals and inspire innovation by encouraging associates and customers to share ideas and suggestions creating a culture where customers and associates are Fox advocates.
  • Demonstrate and foster a sense of urgency, persistence and accountability to take the actions to achieve results. Drive for results by influencing and engaging others.
  • Possess expertise on the full suite of agency products and tools, including ClientBase, Signature Travel Network technology and Apollo / SmartPoint. Market, industry& product knowledge Understands the industry key competitors, challenges, terminology, technology, trends and regulations.
  • Monitors and reports on strategic key performance indicators for vacation
  • Document standard operating procedures, monitor performance and compare to expected results
  • Develop and maintain a strong relationship with preferred vendors to ensure assistance in resolving problems.
  • Focus on the Customer Foster a customer-centered culture where the customer perspective is central to thinking, discussions and decisions, and ensure delivery of exceptional value to the customer.
  • Meet on a pre-determined basis with key customers through focus groups to understand further client needs and trends in the vacation marketplace.
  • Meet in person weekly with Branch associates
  • Maintain a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively foster a culture of engagement.
  • Enhance the organization s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Other duties, projects and alternate assignments as determined by business need
  • Weekly travel to territory branch locations is required. Some overnight travel is necessary for meetings and conferences.
Knowledge, Skills, Abilities& Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and/or Abilities
  • 5+ years progressive leadership experience preferably within the travel industry
  • Excellent verbal and written communication skills
  • Strong process analysis, problem solving, and time management skills
  • Expert level knowledge of front office functions (ClientBase)
  • GDS proficiency, Travelport Smartpoint and Apollo preferred.
  • Strong knowledge and demonstrated proficiency of all Microsoft Office Applications
  • Ability to work on multiple projects concurrently
  • Ability to communicate with confidence
  • Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
  • Self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic
Key Competencies
  • Personal Effectiveness/Credibility
  • Organizational and planning skills
  • Customer-focused and service-oriented
  • Communication proficiency verbal and written; appropriate use of grammar
  • Information gathering and monitoring skills
  • Problem analysis and problems solving skills
  • Sound judgment and decision-making ability
  • Attention to detail and accuracy
  • Comfortably deal with highly complex situations
  • Flexibility; ability to work efficiently and effectively with frequent interruptions

Associated topics: ceo, chief executive, executive, executive vice president, front office, manager ii, manager iii, manager iv, regional vice president, state president

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