General Manager, Boston

FRAME in Boston, MA

  • Type: Full Time
position filled
***Please apply with your resume by submitting directly to and placing the job title in the subject line.*** FRAME is looking for a General Manager for our Boston store location! FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of "dressed up casual" embodied by the style icons of the 1970s. Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty model's favorite denim brand to a fashion house that produces four ready-to-wear collections a year. With headquarters split between Los Angeles and London, FRAME is known for its coveted wardrobe classics, American craftsmanship, and its loyal following. Role Overview: Reporting to the Director of Stores, the General Manager will be directly responsible for the overall management and success of all store employees at their FRAME store location. Responsibilities: Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers. Responsible for the success and results within all areas of the store. Ensures store is operating in a fiscally responsible manner and with integrity. Demonstrates product knowledge and passes on this knowledge to the sales staff. Formally and informally conducts market research and competitor analysis. Ensures all employees provide excellent customer service and experience at all times. Develops and motivates Retail Associates to meet store goals. Leads team through changes and challenges. Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities. Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching, and counseling on performance. Builds customer loyalty through in-store experience. Works closely with buying teams to advise on product assortment and displays based on customer demographics/market. Leads the recruitment, onboarding, training, and development of all staff. Works with the HR Manager to process all new hire paperwork, status changes, departures, etc. Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales, and HR policies. Builds and maintains good communication with corporate team members. Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing. Ensures cash handling and register procedures are maintained and executed accurately at all times. Skills & Qualifications: Must have a minimum of 5 years of specialty Retail Management experience. Experience working in a commissioned based sales environment. Ability to drive sales and grow business. Experience motivating, leading and developing a team. Luxury or contemporary management experience preferred. Ability to prioritize and multitask. Passionate about customer service and selling. Solution-oriented with strong business acumen and corporate exposure. ***Please apply with your resume by submitting directly to and placing the job title in the subject line.***

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