Maintain & clean CAD/CAM hard & software.
Conduct on-site troubleshooting and diagnostic support.
Record and document service logs.
Maintain, track, log and report inventory of materials.
Maintain expert level proficiency in CAD (3Shape Dental Systems preferred, but other CAD software experience considered), CAM, design and milling.
Provide excellent and accurate communications with the appropriate staff.
Maintain quality logs and records as required by the Quality Control Process.
Evaluate new technical products at the request of research and development.
Provide input for the development of instructions for use for new products.
Develop and contribute to the development of technical support materials for use by employees.
Keep team abreast of technical, mechanical and material advances / options.
Manage a controlled workflow ensuring service and prompt case delivery.
Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows and meetings.
Provide technical advice and support to internal departments (Sales, Customer Service, and Education department).
Extensive knowledge of dental technology/terminology
Working knowledge of digital CAD/CAM process (particularly with dental design softwares 3Shape, Exocad, and/or Dentalwings) and requirements for dental applications
Understanding of design requirements for dental materials, particularly acrylics, titanium, zirconia, metals, and various polymers.
Strong IT background with CAD/CAM experience required (minimum 2 years dental lab experience)
Excellent IT/PC skills, and have the ability to communicate advanced topics to users with very different backgrounds.
Good interpersonal communication skills with the ability to work independently and in a small team environment.
Must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity and latitude.
Electrical / Electronic and mechanical related work experience preferred.
Basic troubleshooting skills; ability to identify common hardware, software.
Associated topics: bridge, cad, cad cam, cam, ceramist, dental laboratory technician, design, finishing, inventory, lab