us | Sr Operations Manager in Hurlburt Field, FL

Sr Operations Manager

  • General Dynamics Information Technology
  • Hurlburt Field, FL 32544
  • Full-Time
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ARMA Global is seeking a Senior Technology Manager who has the experience and desire to lead IT Services and Life Cycle Support Teams in support of an extraordinary client. This individual must possess strong leadership, communication and planning skills, be open minded and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical services. Position is 75% focused on managing team tasks and execution to ensure alignment with organizational vision and strategy, and 25% focused on providing technical guidance and direction. The ideal candidate will foster a culture of continuous learning and have a passion for driving the value of automation throughout the production services environments. Candidate must exhibit natural abilities to establish trust with subordinates, be approachable, engaged and have a passion for removing impediments to success to ensure standards of excellence are met.

Job Responsibilities

  • Provide experienced leadership and strategic direction to IT Life Cycle Sustainment Services Support Teams and 24/7/365 Service Desk teams in the delivery of critical services across 4 geographic locations
  • Participate in strategic planning for solutions and services implementations with Senior Management
  • Provide input on the technical planning, acceptance, implementation and service transition of solutions
  • Provide formal supervision, mentoring and coaching for the IT teams, driving the professional growth and development of subordinates while setting vision and direction to inspire and drive continuous improvement in the delivery of IT services to NexGeneration technologies and service delivery models
  • Responsible for client satisfaction and ensuring the delivery of high quality services and the continuous service improvement processes and backlogs
  • Build organizational talent by fostering a culture of continuous learning that ensures employees realize their highest potential and standards of excellence are maintained within the service operations environment
  • Maintain comprehensive knowledge base and reporting of current trends for services with emphasis on;
    • Incident Management/Problem Management
    • Change Management/Configuration Management
    • Service Maintenance Activities, including outages and disruptions
      • Mean-time between failures
      • Root Cause Analysis
  • Establish Best Practices, Standard Operating Procedures, and awareness using tools and automation technologies to deliver unparalleled service delivery value to the customer
  • Define, develop, enhance and improve business and technical processes to maximize service availability while enhancing awareness, transparency and effectiveness of teams, resources and tools
  • Managing outcomes that enhance organizational posture to ensure 100% awareness and visibility into services with emphasis on;
    • Health and Performance
    • Resilience
    • Availability

Requirements

  • Bachelor s Degree and 10+ years of work experience in a technology related environment
  • Management/ supervisory experience is required
  • Must possess strong leadership, communications, planning skills, and troubleshooting skills
  • Past hands on experience managing service delivery for a wide range of enterprise services in the commercial sector is highly desired
  • Must possess strong understanding of ITIL Service Operations concepts and Best Practices
  • Must possess strong understanding and familiarity with Continuous Monitoring Strategies that validate and measure;
    • Service Health & Performance
    • Service Availability, Confidentiality, and Integrity
    • Security Posture
  • Experience managing multi-disciplined technical teams in the following technology areas;
    • Firewalls, Network Infrastructure, Servers (Virtual/Physical), Encryption devices,
    • Identity & Access Management Services, Storage & Database Services
    • Cloud Services (Azure, Amazon Web Services)
    • Data Center Services (Premise-based)
    • Cyber Security Services (HBSS, ACAS, SPLUNK)
  • Past experience implementing highly-effective continuous monitoring strategies and execution methodologies is highly desired
  • IAM-Level III certification is desired; Candidate must be willing to complete an IAM-Level III certification within 6-months of hire
  • Must have a SECRET clearance for consideration


10-12 years of related program management experience.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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