Service Advisor

Employment Type

: Full-Time

Industry

: Miscellaneous



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Our Goal at Greeley Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved.
We are all working together to build a stronger and better dealership and community in which to work and live.
By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.WE OFFER:
* Pay based on experience
* Medical & Dental Insurance
* Paid Vacation
* Closed Sundays
* Great Work Environment
* Wonderful Culture RESPONSIBILITIES:
* Perform work specified on the repair order with efficiency and in accordance with dealership policies
* Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
* Diagnose, maintain, and repair vehicle automotive systems
* Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.  Complete online multi-point inspection report
* Execute repairs under warranty to manufacturer specifications REQUIREMENTS:
* Are a fast learner
* Have excellent written and verbal communication skills
* Have excellent customer service skills
* Are a team player
* Are computer literate
* Have a valid driver’s license
* Bilinguel a plus but not required RESPONSIBILITIES:
* Greet customers promptly
* Obtain customer and vehicle information
* Clearly report all vehicle symptoms as described by the customer
* Determine and recommend needed maintenance base on age, mileage and history of vehicle
* Prepare a complete and accurate estimate of cost for labor and parts
* Establish follow up time
* Monitor the progress of each vehicle throughout the day, and updating customers frequently
* Verify that the final invoice reconciles with the work performed on the repair order
* Explain all completed work and charges to customersREQUIREMENTS:
* Proven record of achieving exceptional Customer Satisfaction
* Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
* Above average energy level
* A desire for a long term career with a growing organization
* Personal and professional integrity
* Dealertrack computer experience a plus

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