Investor Services Administrator

Green Key Resources in New York, NY

  • Type: Full Time
position filled

Job Description

Work with various internal teams such as trade processing, settlements, cash processing and asset servicing to process transactions

Answer to and resolve client inquiries on a timely manner

Implement root cause analysis for their respective clients to increase STP and reduce client inquiries

Maintain relationships with operations & middle office contacts

Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients

Partner with client service teams to help change client behavior where required

Help identify internal and external facing technology improvement opportunities

Ensure queries dealt with within required SLAs and escalate issues when needed

Deliver operations subject matter expertise and value added services to clients

Qualifications

Bachelor’s Degree in relevant field required

Business knowledge partnered with strong understanding of equity, fixed income & FX products preferred

Strong understanding of trade lifecycle and proven verbal and written communication skills

Adept at communicating with all levels of the organization

Knowledge of Global markets and settlement practices

Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them

Strong MS office skills (Excel, PowerPoint, Word)

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